Home Forums WoodMart – Premium Template My website crush when i update from 5.0.1 to 5.0.3 version

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This topic contains 10 replies, has 2 voices, and was last updated by Artem Temos Artem Temos 4 hours, 5 minutes ago.

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  • #215272

    Fanally
    Customer

    Dear Xtemos,
    We have an issue after updating the version of the woodmart version, the page crush at wordpress.
    In fact, it crushed yesterday, so i requested a backup. When they give the backup it all works fine. But today i downloaded the update again. Right after it, the website crushed again.
    We will be very gratefull with your kind support,
    Thank you very much
    Regards

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    #215291

    Hello,

    Try to update the theme following our documentation guide from here https://xtemos.com/docs/woodmart/faq-guides/4-x-5-0-elementor-migration-guide/
    If it will not help, restore a backup again and send us your admin access so we can update it for you.

    Kind Regards

    #215559

    Fanally
    Customer

    Hello,
    We will need your help to update this version, we still got the issue at wordpress,

    Thank you for your kind support.
    Best regards

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    #215576

    Please, send us your admin and FTP access. The password you sent seems to be wrong and we can’t access.

    #215919

    Fanally
    Customer

    Dear Xtemos,
    You should login via Go Daddy with the user and password send previously,

    Thank you very much,
    Regards

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    #215979

    We still can’t access it. And we need your FTP as well https://gyazo.com/4b5ed43982e6e8d739875212bbe4a587

    #216991

    Fanally
    Customer

    Dear Xtemos,
    The FTP account at private content,
    Thank you very much,
    Regards

    Private Content Hidden
    #217014

    We are not able to enter your WordPress dashboard now. Could you please send us your actual login and password?

    #217185

    Fanally
    Customer

    Ok!
    Thanks

    Private Content Hidden
    #217213

    Fanally
    Customer

    The wordpress account requested is on the previous private content.
    Thanks,
    Best regards

    Private Content Hidden
    #217228
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