Home Forums WoodMart support forum My website crush when i update from 5.0.1 to 5.0.3 version

My website crush when i update from 5.0.1 to 5.0.3 version

Viewing 15 posts - 1 through 15 (of 15 total)
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  • #215272

    Fanally
    Participant

    Dear Xtemos,
    We have an issue after updating the version of the woodmart version, the page crush at wordpress.
    In fact, it crushed yesterday, so i requested a backup. When they give the backup it all works fine. But today i downloaded the update again. Right after it, the website crushed again.
    We will be very gratefull with your kind support,
    Thank you very much
    Regards

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    #215291

    Artem Temos
    Keymaster

    Hello,

    Try to update the theme following our documentation guide from here https://xtemos.com/docs/woodmart/faq-guides/4-x-5-0-elementor-migration-guide/
    If it will not help, restore a backup again and send us your admin access so we can update it for you.

    Kind Regards

    #215559

    Fanally
    Participant

    Hello,
    We will need your help to update this version, we still got the issue at wordpress,

    Thank you for your kind support.
    Best regards

    #215576

    Artem Temos
    Keymaster

    Please, send us your admin and FTP access. The password you sent seems to be wrong and we can’t access.

    #215919

    Fanally
    Participant

    Dear Xtemos,
    You should login via Go Daddy with the user and password send previously,

    Thank you very much,
    Regards

    #215979

    Artem Temos
    Keymaster

    We still can’t access it. And we need your FTP as well https://gyazo.com/4b5ed43982e6e8d739875212bbe4a587

    #216991

    Fanally
    Participant

    Dear Xtemos,
    The FTP account at private content,
    Thank you very much,
    Regards

    #217014

    Artem Temos
    Keymaster

    We are not able to enter your WordPress dashboard now. Could you please send us your actual login and password?

    #217185

    Fanally
    Participant

    Ok!
    Thanks

    #217213

    Fanally
    Participant

    The wordpress account requested is on the previous private content.
    Thanks,
    Best regards

    #217228

    Artem Temos
    Keymaster
    #217362

    Fanally
    Participant

    Dear Xtemos,
    Thats the account, we have just sign in with that account.
    Please login with it, the FTP account or with Go Daddy, we dont have any problem signing in with go daddy.
    We gave you all our accounts users and passwords.
    Its allmost a week since we report this trouble and we couldnt fix it until now.
    Thank you very much,
    Best regards

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    #217506

    Artem Temos
    Keymaster

    Hello,

    But as you may see from the history, we waited for a week for your reply and the delay is not caused by our side.
    Anyway, how can we check the problem if we can’t access your dashboard via website.pe/wp-admin/ ?
    Please, provide us an access to the WordPress dashboard and we will check the problem asap.

    Kind Regards

    #217739

    Fanally
    Participant

    Hello,
    Ive just sign in again to the site https://fanally.pe/wp-admin/ with the account below (Private Content),
    Ive even sign in from another location, i´m signing off from both locations until you can sign in, maybe thats the issue.
    Please try a couple of times if it doesnt access at first time, it could be an unstable service of our host.

    Regards

    #217791

    Artem Temos
    Keymaster

    We see that you have disabled all our theme styles using the CSS generator. And you need to update the theme to the latest version also.

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Viewing 15 posts - 1 through 15 (of 15 total)