New Basel instal not updateing template

Hi
I have a successfully set up a shop pottspointvintage.com.au but the template is showing an error when attempting to install

An error occurred while updating Basel: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

I have a valid paid subscription, How do I fix this please

Hello,

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

If you need help, provide your site admin access as well as FTP access to the private area.

Best Regards

This is for the Basel Theme so I cant follow those instructions .. I will give your the admin login agaiin

Hello,

The theme has been updated, please check.

Best Regards.

Perfect, thanks Elise. That deserves a 5 star review

Hello,

Thank you very much for 5 stars review

Our team does our best and appreciates highly your warm feedback.

If you have any questions please feel free to contact us.

Best Regards

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