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New Basel instal not updateing template

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #256618

    phil48
    Participant

    Hi
    I have a successfully set up a shop pottspointvintage.com.au but the template is showing an error when attempting to install

    An error occurred while updating Basel: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    I have a valid paid subscription, How do I fix this please

    #256785

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, provide your site admin access as well as FTP access to the private area.

    Best Regards

    #256891

    phil48
    Participant

    This is for the Basel Theme so I cant follow those instructions .. I will give your the admin login agaiin

    #256952

    Hello,

    The theme has been updated, please check.

    Best Regards.

    #257061

    phil48
    Participant

    Perfect, thanks Elise. That deserves a 5 star review

    #257101

    Hello,

    Thank you very much for 5 stars review

    Our team does our best and appreciates highly your warm feedback.

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 6 posts - 1 through 6 (of 6 total)