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Hi there,

I have a staging site (link attached) that when trying to update the theme I’m getting this message. I’ve red a support thread here with the same problem that you have solved, Could you help me?

Hello,

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Go to Dashboard -> Updates and click on Check Again.

5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

Regards

Hi,

Thanks for your answer, I have tried all proceedings listed but haven´t worked

Hello,

Please, deactivate the theme now and send us your admin access and the purchase code so we can try to do this for you.

Kind Regards

Thank you for your answer,

ok I will deactivate it, it happens on both domains – Live and Staging. I’ll give you access to both sites:

Try to activate the theme and update it on your live website now.
Your staging admin dashboard is not loading for us.

Kind Regards

Hello,

Worked on Live, Thank you!

Staging need a bit of patience to get in. I’ll try to fix it.

But if you tell me what to do on the Theme, I can do it

We just followed the instruction and it works well. Please, try to do this on your staging also

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Go to Dashboard -> Updates and click on Check Again.

5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

Didn’t work

OK, please, deactivate the license on your staging website so we can check.

Hello again,

thanks for all your help,

I’m still having the same problem with STAGING SITE, we have doubled the SPECs for the server and still no update.

Can you check please?

In this case, please, download the latest version in your account on ThemeForest and upload it to your website via Appearance -> Themes -> Add new.

Kind Regards

Ok, I’ll try this approach!

Txs again

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