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Home / Forums / WoodMart support forum / Problem updating

Home › Forums › WoodMart support forum › Problem updating

Problem updating

  • This topic has 3 replies, 2 voices, and was last updated 6 years, 8 months ago by Elise Noromit.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • October 30, 2019 at 3:35 pm #153512

    Ammar
    Participant

    I am trying to update the template unfortunately does not work

    October 30, 2019 at 5:43 pm #153539

    Elise Noromit
    Member

    Hello,

    Have you made the full backup of your site? Please provide the FTP access as well.

    Best Regards

    October 30, 2019 at 10:37 pm #153620

    Ammar
    Participant

    Backup worked
    And I sent you the entry permit
    Many thanks in advance

    October 31, 2019 at 9:52 am #153764

    Elise Noromit
    Member

    Hello,

    The theme has been updated. Please activate the license. Next time if you have the same problem:
    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    Best Regards

  • Author
    Posts

Tagged: https://www.loom.com/share/405f126eb52d47f29df192b698c9a121

Viewing 4 posts - 1 through 4 (of 4 total)
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