Problem with Information Box icon

Hello dear team, I’m having a sudden problem with” information box”. I am using Elementor. The svg icons I upload are invisible. I already disabled all unrelated plugins, purged cache, and it seems nothing is conflicting. Would you please check it out?

Hi,

Please check this manual: https://elementor.com/help/enable-svg-support-in-elementor/

Best Regards.

This does not help. I have SVG uploads enabled in Elementor. And on other elements, such as List with icons, it works.

[Aizaz Imtiaz Awan]

Hi,

Sorry, this is not possible in the Woomdart theme. You have to use the Elementor pro plugin for this.
If you want to upload the SVG then you should use the icon type as With image then upload the SVG image: https://ibb.co/ySs1K0m.

Actually, we removed this ability because when<svg> icon is uploaded our options doesn’t work correctly and it usually confused our customers.

That is why now it is possible to use<img> tag only. But if he still wants to use<svg> You should add the following code in the child theme’s functions.php file:

if ( ! function_exists( 'woodmart_print_custom_css' ) ) {
   function woodmart_print_custom_css() {
      ?>
      <style>
         html .elementor-control-list_type ~ .elementor-control-type-media ~ .elementor-control-type-icons .elementor-control-svg-uploader {
            display: flex;
         }
      </style>
      <?php
   }

   add_action( 'elementor/editor/before_enqueue_styles', 'woodmart_print_custom_css' );
}

Best Regards.

• This reply was modified 1 year, 1 month ago by Aizaz Imtiaz Awan.

The list works for me ( I use “image” option)

But the Information box that comes with Woodmart does not work when I upload an SVG there, the icon is not visible.

[Aizaz Imtiaz Awan]

Hi,

Our woodmart information box supported SVG icons. There is an issue with the server. Please ask your hosting provider support about this issue.

Your server blocks requests to load the SVG image with the help of the file_get_contents PHP function. You need to disable this restriction mechanism or consult with your hosting provider for help.

Best Regards.

• This reply was modified 1 year, 1 month ago by Aizaz Imtiaz Awan.

I can confirm I have no server side restrictions like this. I have zero problems using SVG on the site.

After doing troubleshooting, it seems the woodmart information box with icon is not working for me.

Instead I used the Elementor icon box and it works perfectly.

So I don’t know what’s the issue here, maybe it’s an isolated problem within my install but for now I found a workaround that’s good for me.

Hello,

We have once checked and confirmed from the Test Site in this regard, the Information Box element with Icons is working fine there: https://snipboard.io/AEkBwe.jpg

So, maybe there was some specific issue related to this on your Site.

But we are glad to hear that you have found out a workaround yourself and are happy with that. You are great !

Feel free to contact us, if you need any further assistance. We are always there for your help.

Thanks for contacting us.
Have a great day!

Topic Closed.
Best Regards

[Author]

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