Home Forums Basel – Premium Template Problem with product filter

This topic contains 5 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 1 week, 4 days ago.

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #154817

    sendker
    Customer

    Hi there,

    I have a problem with the product filter. It displays all filterable properties correctly. But the selection is not kept. This only works with the size (Hosengröße).
    Here you can test it:
    https://ccvideos.powered-by-rackspeed.de/shop/?filter_pants_size=c5-50&filter_filter_material=a2-denim

    Pants size (Hosengröße) works. All other filters do not.
    What could be the reason?

    Thank you and best regards
    Bernwad Maspohl

    Private Content Hidden
    #154833

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

    Best Regards

    #155058

    sendker
    Customer

    Hi there,

    OK. I deactivated all other plugins and switched from the Child Theme to the parent Basel Theme. Except for the sizes the other attributes are not filtered:
    https://ccvideos.powered-by-rackspeed.de/20191105/?post_type=product

    Thank you and best regards
    Bernward

    Private Content Hidden
    #155153

    Hello,

    You need to add the attribute to at least two or three products. Please provide your site admin access I will check the settings.

    Best Regards

    #155188

    sendker
    Customer

    Many attributes have also been assigned to many products. This should normally work.
    Please have a look at the Admin Panel (Private Content)

    Private Content Hidden
    #155273

    Hello,

    Please test the attribute filters on the Storefront theme with the default Woocommerce. You need to have at least the products with an equal set of attributes that you have shown in the filter. Please provide two or three products that have all these attributes added.

    Best Regards

Viewing 6 posts - 1 through 6 (of 6 total)

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