Home Forums Basel – Premium Template Products Position

This topic contains 7 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 1 week, 3 days ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #209997

    sonia
    Customer

    Hello,

    Why the products arent in 4 columns? Its Woocommerces featured products block on builder.
    Is it Maybe by the name of the products?

    Thanks,

    Private Content Hidden
    Attachments:
    You must be logged in to view attached files.
    #210037

    Hello,

    When you show the products with Product Grid / Carousel element you have the option to set the number of columns. Please read this instruction: https://xtemos.com/docs/basel/faq-guides-2/product-grid-carousel-element/

    Please clarify your problem if any.

    Best Regards

    #211884

    sonia
    Customer

    thanks for your reply,

    Although I select 4 columns and 4 products, the products appear on two rows.

    Thanks,
    Regards

    Private Content Hidden
    Attachments:
    You must be logged in to view attached files.
    #211964

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

    Best Regards

    #212691

    sonia
    Customer

    Hello,

    I tried it but the problem continues.
    If you desactivate the plugins BE CAREFUL please. We have two shops what depends on the website to make the orders because the TPV is integrate on the website. If you desactivate the plugins while our shops are openning, the employees won’t use the cash register on shops, and they will kill me…

    We have spanish hour. today from 20h the shops will be close.

    Private Content Hidden
    #212757

    Hello,

    No, we will not touch your plugins without your permit. And if the deactivating plugins may cause any kind of problem, in this case, we ask clone your site and move to a staging platform where we can test, deactivate the plugins to detect the reason.

    Best Regards

    #215109

    sonia
    Customer

    Hello,

    The problem is on Woocommerce products blocks with this theme. Now im using Basel product block and the products are showing correctly.

    This ticket is solved.

    #215141

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 8 posts - 1 through 8 (of 8 total)

The topic ‘Products Position’ is closed to new replies.