Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area
I tried it but the problem continues.
If you desactivate the plugins BE CAREFUL please. We have two shops what depends on the website to make the orders because the TPV is integrate on the website. If you desactivate the plugins while our shops are openning, the employees won’t use the cash register on shops, and they will kill me…
We have spanish hour. today from 20h the shops will be close.
No, we will not touch your plugins without your permit. And if the deactivating plugins may cause any kind of problem, in this case, we ask clone your site and move to a staging platform where we can test, deactivate the plugins to detect the reason.