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Search Bar Issue

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  • #581043

    DJLS1997
    Participant

    Hi Woodmart Support Team,

    I hope this message finds you well.

    I am experiencing an issue with the search bar on the header of my website, matsukas.com. When I perform a search, it displays irrelevant products instead of the expected results. I have already checked and confirmed that the settings are correct.

    Could you please investigate and help resolve this issue as soon as possible?

    Thank you for your assistance.

    #581187

    Hello,

    I have checked your site and searched for the products that are showing the correct search results.
    See Screenshot for clarification:
    https://ibb.co/pJccKCZ

    If you have another behavior, Please record a short video to better understand how to check the issue on your site.

    Best Regards.

    #581211

    DJLS1997
    Participant

    Check the below screenshot. That are not the relevant results.

    Attachments:
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    #581267

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know I will further check on your site and give you a possible solution.

    Best Regards.

Viewing 4 posts - 1 through 4 (of 4 total)