shop layout broken

Hello, I am building a new shop and when adding the “Basic” template, the frontend went broken, please see the attached screenshot. I removed the template and reset the theme, but no changes. Can you help?

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Hello,

Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

Kind Regards

Hello and thank you!
access details are in the private section, WP and FTP.
I also had some trouble with max_execution_time and max_input_vars. The provider says they can not fix it but I must insert the following into htaccess, I did so but it worked only once but later tjhe same problem occured. Could you please look into this too?

php_value max_execution_time 300
php_value max_input_vars 3000

Thank you in advance,
Bernd

Hello,

Could you please update the access to the admin panel?

https://prnt.sc/RbTMA1aHPvKq

Thank you for your time.

Kind Regards

Sorry, correct data is in private content.

Could you please give me some feedback today? I must decide if we proceed the project with woodmart and with the current provider or switch to something else.
Thank you,

Hello,

Sorry for the delay.

1. May I remove all imported content and reimport it?

2. Looks like the settings from htaccess file work, just set the max_input_vars as 10000 and enable the file_get_content on your server (You need to contact your provider and ask to enable this option.) – https://prnt.sc/njNmP5Fy9kME

Kind Regards

Hi there , How do I access current settings from link listed above https://prnt.sc/njNmP5Fy9kME , I would like to do same changes to my page

Hello, thank you!
1. Yes, you can anything that makes trouble, but if possible please do not remove products and product settings.
2. ok, I ask the provider

The provider says they will not enable the file_get_content. So,I must change the provider because my shop will not work with Woodmart when the file_get_content is not enabled, right?

Hello,

1. Currently, your site is not working – https://prnt.sc/QkjCjM534M36, let me know if you changed the URL or something else.

2. In general, if you use the latest version of the theme, the disabled file_get_content will not affect the site. So you can leave it disabled.

Kind Regards

Good morning, the provider said they are changing something, I try to fix it, htaccess has been changed. Backend accessible, Site is not.

Hello,

1. There is some error – https://gyazo.com/cfc6e88af98725bf3f03a35ee0f182c2, please send me the error log from your server.

I await your response.

Kind Regards

Thank you! Website is accessible again. Error log, admin and FTP access are in private content.
Last attempt! If these issues are all provider-related, I would rather change the hoster and dont waste more time on thie issue
Best regards,
Bernd

Here come the logfiles

Hello,

Looks like you forgot to add the error log, could you please send it again?

Thank you for your time.

Kind Regards

Here come the logfiles, sorry for all the mess.

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We tried to locate error log files on the server but can’t find them. Could you please send us exact path where we can monitor PHP logs in real time? Also, ask your hosting provider to enable PHP error log display on your website temporarily.

Hello, I swiched to another provider and all problems vanished. Theme and support are perfect, provider (Hosteurope) was the only problem.
Thank you for all the help.

Great, we are glad that you sorted it out! Feel free to contact us if you have any further questions.

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