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shop layout broken
- This topic has 19 replies, 4 voices, and was last updated 9 months ago by
Artem Temos.
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AuthorPosts
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May 27, 2024 at 3:19 pm #568458
takumibeParticipantHello, I am building a new shop and when adding the “Basic” template, the frontend went broken, please see the attached screenshot. I removed the template and reset the theme, but no changes. Can you help?
Attachments:
You must be logged in to view attached files.May 28, 2024 at 9:16 am #568595
Luke NielsenKeymasterHello,
Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page BuilderThank you in advance.
Kind Regards
May 28, 2024 at 12:49 pm #568706
takumibeParticipantHello and thank you!
access details are in the private section, WP and FTP.
I also had some trouble with max_execution_time and max_input_vars. The provider says they can not fix it but I must insert the following into htaccess, I did so but it worked only once but later tjhe same problem occured. Could you please look into this too?php_value max_execution_time 300
php_value max_input_vars 3000Thank you in advance,
BerndMay 29, 2024 at 9:46 am #568934
Luke NielsenKeymasterHello,
Could you please update the access to the admin panel?
Thank you for your time.
Kind Regards
May 29, 2024 at 10:35 am #568951
takumibeParticipantSorry, correct data is in private content.
May 29, 2024 at 11:12 am #568972
takumibeParticipantCould you please give me some feedback today? I must decide if we proceed the project with woodmart and with the current provider or switch to something else.
Thank you,May 29, 2024 at 12:13 pm #568993
Luke NielsenKeymasterHello,
Sorry for the delay.
1. May I remove all imported content and reimport it?
2. Looks like the settings from htaccess file work, just set the max_input_vars as 10000 and enable the
file_get_content
on your server (You need to contact your provider and ask to enable this option.) – https://prnt.sc/njNmP5Fy9kMEKind Regards
May 29, 2024 at 12:28 pm #568996
studio.ambasadorParticipantHi there , How do I access current settings from link listed above https://prnt.sc/njNmP5Fy9kME , I would like to do same changes to my page
May 29, 2024 at 12:35 pm #568997
takumibeParticipantHello, thank you!
1. Yes, you can anything that makes trouble, but if possible please do not remove products and product settings.
2. ok, I ask the providerMay 29, 2024 at 2:20 pm #569024
takumibeParticipantThe provider says they will not enable the file_get_content. So,I must change the provider because my shop will not work with Woodmart when the file_get_content is not enabled, right?
May 30, 2024 at 9:46 am #569232
Luke NielsenKeymasterHello,
1. Currently, your site is not working – https://prnt.sc/QkjCjM534M36, let me know if you changed the URL or something else.
2. In general, if you use the latest version of the theme, the disabled
file_get_content
will not affect the site. So you can leave it disabled.Kind Regards
May 30, 2024 at 12:06 pm #569376
takumibeParticipantGood morning, the provider said they are changing something, I try to fix it, htaccess has been changed. Backend accessible, Site is not.
May 31, 2024 at 10:14 am #569643
Luke NielsenKeymasterHello,
1. There is some error – https://gyazo.com/cfc6e88af98725bf3f03a35ee0f182c2, please send me the error log from your server.
I await your response.
Kind Regards
May 31, 2024 at 10:39 am #569650
takumibeParticipantThank you! Website is accessible again. Error log, admin and FTP access are in private content.
Last attempt! If these issues are all provider-related, I would rather change the hoster and dont waste more time on thie issue
Best regards,
BerndMay 31, 2024 at 10:46 am #569661
takumibeParticipantHere come the logfiles
May 31, 2024 at 10:49 am #569662
Luke NielsenKeymasterHello,
Looks like you forgot to add the error log, could you please send it again?
Thank you for your time.
Kind Regards
May 31, 2024 at 10:54 am #569669
takumibeParticipantHere come the logfiles, sorry for all the mess.
Attachments:
You must be logged in to view attached files.May 31, 2024 at 4:29 pm #569811
Artem TemosKeymasterWe tried to locate error log files on the server but can’t find them. Could you please send us exact path where we can monitor PHP logs in real time? Also, ask your hosting provider to enable PHP error log display on your website temporarily.
June 3, 2024 at 1:08 pm #570181
takumibeParticipantHello, I swiched to another provider and all problems vanished. Theme and support are perfect, provider (Hosteurope) was the only problem.
Thank you for all the help.June 3, 2024 at 3:19 pm #570227
Artem TemosKeymasterGreat, we are glad that you sorted it out! Feel free to contact us if you have any further questions.
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