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Shop page load more products

Viewing 21 posts - 1 through 21 (of 21 total)
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  • #148387

    mhmt
    Participant

    Hello,
    I have a problem with the shop page (Arabic language) when clicking on load more products no products show to me although I translate all products in English shop page working well
    Thanks

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    #148423

    Hello,

    I have test your site by switching the language from English to Arabic with WPML and still the load more pagination working just fine for me. You can check in the below video: https://jmp.sh/uP9a46G

    Also you are using an old version of theme and outdated theme required plugins. Kindly update your theme as well as plugins.

    Best Regards.

    #148443

    mhmt
    Participant

    Hello,
    If you can click on (ar) from the website not in dashboard https://prnt.sc/peukax
    and the try to load more products it’s not work
    https://prnt.sc/peul2i
    Thanks

    #148489

    Artem Temos
    Keymaster

    We see that when we disable lazy loading in Theme Settings and switch to standard pagination it doesn’t work too. Seems to be some kind of conflict. Please do the following:

    1. Update our theme to the latest version following our migration guide https://xtemos.com/docs/woodmart/faq-guides/3-x-4-0-migration-guide/

    2. Disable all external plugins and the child theme if you are using it.

    3. Check how it works with some standard theme to see if it is our theme issue or not.

    If the problem remains, please, keep plugins disabled and allow us to switch to the default theme to check this ourselves.

    #148545

    mhmt
    Participant

    Hello,
    I failed to update the theme and this is error message: https://prnt.sc/pf4r0d
    Thanks

    #148546

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If the issue will still not solve then provide WP Admin FTP access to the private area so that I can update the Theme for you.

    Best Regards.

    #148552

    mhmt
    Participant

    Hello,
    When I deactivate the theme it’s didn’t show me any update
    https://prnt.sc/pf4y4v
    Thanks

    #148554

    Hello,

    Please once again activate the Theme with same purchase code and then try, If still you will be unable to finds the update then please share your site WP Admin credentials with me so that I’ll check it for you.

    Best Regards.

    #148556

    mhmt
    Participant

    Hello,
    The same problem

    Thanks for Help me.

    #148584

    mhmt
    Participant

    Hello,
    Any solution you have been reached
    Thanks

    #148666

    Artem Temos
    Keymaster

    Have you tried to disable all external plugins and check how the pagination works on the default WordPress theme? Please, check these points and write to us about the result.

    #148816

    mhmt
    Participant

    Hello,
    I disable some plugins and all products shown but Products pagination not working
    Thanks

    #148819

    Artem Temos
    Keymaster

    OK, will you allow us to disable all plugins and switch to the default theme for tests?

    #148823

    mhmt
    Participant

    Yes you can do anything I have a full backup

    #148829

    Artem Temos
    Keymaster

    Please, send your FTP access as well. Thank you in advance.

    #148832

    mhmt
    Participant

    Hello

    Attachments:
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    #148857

    Artem Temos
    Keymaster

    We don’t see the WoodMart theme on your server http://prntscr.com/pfvdvs

    #148859

    mhmt
    Participant

    I am sorry I sent another website

    #148886

    Artem Temos
    Keymaster

    We test it with other themes now and see that pagination is not working at all https://gyazo.com/94bae1ec8646e2cc9c9fad35b2c21bef
    Since it happens only on the Arabic language the problem is caused by the WPML plugin. Contact their support for help.

    #149774

    mhmt
    Participant

    Hello,
    about this problem I create a new page and added products but it’s work just when I user load more button but if I use Inherit it’s not working
    this is the page URL: http://sheepangroup.com/%d8%a7%d9%84%d9%85%d8%aa%d8%ac%d8%b1/?lang=ar
    https://prnt.sc/pia4ay
    so why the Inherit pagination not working
    it isn’t from WPML?
    thanks

    #149792

    Artem Temos
    Keymaster

    Hello,

    To understand is it caused by our theme or not, you need to switch to default WP theme like twentysixteen and test the same. If the problem remains, then it is not caused by our theme.

    Regard

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Viewing 21 posts - 1 through 21 (of 21 total)