Sides are cut in Fashion Color Selection

This topic has 7 replies, 3 voices, and was last updated 6 years ago by Artem Temos.

Viewing 8 posts - 1 through 8 (of 8 total)

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March 28, 2018 at 6:48 am #49406

kingpanks
Participant

Hello,

When I select the Fashion Color demo, the screen gets cut from the sides. Why this happens? and How can I fix this issue? Please check the screenshot attached with this message and provide a solution.

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March 28, 2018 at 7:26 am #49420

Artem Temos
Keymaster

Hello,

Thank you so much purchasing our theme and contacting our support center.

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

March 28, 2018 at 8:19 am #49443

kingpanks
Participant

Here’s the info

March 28, 2018 at 9:17 am #49475

Elise Noromit
Member

Hello,

Please deactivate all the plugins not related to our theme.

Best Regards

March 28, 2018 at 9:32 am #49482

kingpanks
Participant

I deactivated the plugins and the wp-admin is not opening now. Also the website is stopped. it’s not opening.

March 28, 2018 at 11:15 am #49510

Artem Temos
Keymaster

We just tested your website and see that plugins are still enabled. Try to disable them one by one. And don’t disable plugins that are required for our theme. Find the list in our documentation https://xtemos.com/docs/woodmart/installation-process/

March 29, 2018 at 11:55 am #49816

kingpanks
Participant

Thanks the issue is resolved now. Theia Post Slider plugin was causing the issue.

March 29, 2018 at 1:02 pm #49835

Artem Temos
Keymaster

Great, we are glad that you sorted it out.
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