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Simplifie video player does not work on the product page . Works fine on desktop
- This topic has 26 replies, 2 voices, and was last updated 1 year, 5 months ago by Elise Noromit.
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May 14, 2023 at 6:22 pm #466810
Nitesh@1962ParticipantTrying to add youtube shorts on the product page, chose simplified display type. Working as expected on desktop but is not working on mobile. Throwing some error on the console. It is not playing on my phone but native works on the phone.
Attachments:
You must be logged in to view attached files.May 14, 2023 at 6:23 pm #466813
Nitesh@1962ParticipantYou can open the above link on your phone
May 15, 2023 at 12:35 am #466855
Elise NoromitMemberHello,
Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.
Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards
May 15, 2023 at 8:28 am #466880
Nitesh@1962ParticipantYes you can. Sharing the staging site.
May 16, 2023 at 11:59 pm #467472
Elise NoromitMemberHello,
Unfortunately, Youtube autoplay does not work on mobile due to Youtube functionality.
Please consider using hosted(mp4) video, which would be autoplay on mobile.
If you have any questions please feel free to contact us.
Best Regards
May 17, 2023 at 8:10 am #467539
Nitesh@1962ParticipantI am not talking about autoplay. Its not even working normally on simplified player so that customer can click and run it.Nothing to do with the autoplay
May 18, 2023 at 12:20 am #467852
Elise NoromitMemberHello,
Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.
Best Regards
May 18, 2023 at 10:13 am #467928
Nitesh@1962ParticipantI do not understand. Video player is your theme feature. Can you please check it ?? It was one of the reason I switched from space tetrys theme to this one.
May 19, 2023 at 3:13 am #468184
Elise NoromitMemberHello,
Sorry, I switched to another functionality.
I am testing it on our testing site, and it works. Please advise what device you are trying to view and confirm the permission for plugin deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards
May 20, 2023 at 9:11 am #468443
Nitesh@1962ParticipantYou can do that . I have already given you all the right ..
May 21, 2023 at 8:54 pm #468644
Elise NoromitMemberHello,
I have disabled the plugins: https://gyazo.com/9bc02e2dfdd9598eb1aa6c38226474ab and it works: https://gyazo.com/518778b4b62856b6a49f244e8d4bbb2f
Please reactive the plugins in the way I did, then activate them one by one testing the issue to detect which one causes the problem.
Best Regards
May 28, 2023 at 11:52 pm #470611
Nitesh@1962ParticipantHi,
The Plugin which is creating the issue is GTM4WP(Its a official Google tag manager plugin from Google). This is kind of an important plugin which cannot be deactivated and is deployed on over a million sites. Can you please check the compatibility and provide a working solution. That would be really helpful. You have all my credentials already.May 30, 2023 at 1:04 am #470935
Elise NoromitMemberHello,
Please provide FTP access, and insert the access into the Private content below the message area. We will take a closer look at the case.
Best Regards
May 30, 2023 at 2:07 am #470953
Nitesh@1962ParticipantShared
May 31, 2023 at 2:25 am #471290
Elise NoromitMemberHello,
Sorry, we need FTP not admin access.
Please provide the same.
Best Regards
May 31, 2023 at 10:59 am #471369
Nitesh@1962ParticipantShared the sftp and ssh
June 1, 2023 at 2:08 am #471649
Elise NoromitMemberHello,
Please check the access we cannot log in.
Best Regards
June 1, 2023 at 12:38 pm #471772
Nitesh@1962ParticipantI am able to do sftp easily with same cred.
Please do sftp and ssh
website location: /home/stage.asharfidesign.com/Attachments:
You must be logged in to view attached files.June 4, 2023 at 12:21 pm #472446
Nitesh@1962ParticipantHey any update ??
June 4, 2023 at 10:52 pm #472513
Elise NoromitMemberHello,
I have submitted the case to our developers and am waiting for the feedback. As soon as I get the same I will get back to you.
Best Regards
June 5, 2023 at 11:13 pm #472796
Elise NoromitMemberHello,
Our developers are checking and they do not find the folder which contains the site. Please provide the route and keep the access valid.
Best Regards
June 6, 2023 at 2:36 pm #472988
Nitesh@1962ParticipantI have already mentioned in the previous chain:
website location: /home/stage.asharfidesign.com/June 7, 2023 at 12:47 am #473134
Elise NoromitMemberHello,
When we enter the FTP we see this: https://monosnap.com/file/eyfJRGf7HVIgjgYFzv8NrwbHTnr6nD
Best Regards
June 7, 2023 at 1:20 pm #473253
Nitesh@1962ParticipantNot sure why basic going home is a big issue that we are going back and forth. I am attaching the sftp screenshot. Just go to /home/stage.asharfidesign.com
You will find the folder.Just browse the home folder….
- This reply was modified 1 year, 5 months ago by Nitesh@1962.
Attachments:
You must be logged in to view attached files.June 9, 2023 at 1:09 am #473683
Elise NoromitMemberHello,
Please apply patch 473619 and check how it works. You can find the manual here: https://xtemos.com/docs-topic/automatic-patcher/
If you have any questions please feel free to contact us.
Best Regards
June 9, 2023 at 11:15 am #473742
Nitesh@1962ParticipantHello team,
Thank you for being so supportive. Yes, the issue is resolved and I can use the product video on my site.
Million times thanksJune 10, 2023 at 5:44 pm #474016
Elise NoromitMemberYou are welcome! We are here to help.
Wish you a wonderful day!
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