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Site is Experiencing a Technical Issue – Woodmart issue or others or more
- This topic has 8 replies, 3 voices, and was last updated 1 week, 2 days ago by Luke Nielsen.
May 24, 2023 at 11:30 pm #469737
I just now received an email stating – “Your Site is Experiencing a Technical Issue”
WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
An error of type E_ERROR was caused in line 227 of the file /home/vasangin/public_html/wp-content/plugins/woocommerce/includes/wc-user-functions.php. Error message: Uncaught Error: Call to a member function init_session_cookie() on null in /home/vasangin/public_html/wp-content/plugins/woocommerce/includes/wc-user-functions.php:227
#0 /home/vasangin/public_html/wp-content/plugins/woodmart-core/inc/auth.php(228): wc_set_customer_auth_cookie(187)
#1 /home/vasangin/public_html/wp-content/plugins/woodmart-core/inc/auth.php(162): WOODMART_Auth->register_or_login(‘info@vasangini….’, ”)
#2 /home/vasangin/public_html/wp-includes/class-wp-hook.php(308): WOODMART_Auth->process_auth_callback(”)
#3 /home/vasangin/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
#4 /home/vasangin/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#5 /home/vasangin/public_html/wp-settings.php(623): do_action(‘init’)
#6 /home/vasangin/public_html/wp-config.php(120): require_once(‘/home/vasangin/…’)
#7 /home/vasangin/public_html/wp-load.php(50): require_once(‘/home/vasangin/…’)
#8 /home/vasangin/public_html/wp-admin/admin.php(34): re
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.2.2
Active theme: Woodmart Child (version 1.0.0)
Current plugin: WooCommerce (version 7.1.1)
PHP version 7.4.33
Please do Not ask to update Woodmart Theme until explicitly required. Because we need to test first on staging site. We cannot update it directly on Live site. As you already know, it broke many a times during update and we had multiple issues everytime with almost every update.
And if updating just Woocommerce alone can solve the issue, then please suggest. But in this case, please also, suggest shall we update Woocommerce and will it be compatible with existing current version of Woodmart theme, or viceversa.
However, whether updating is required or not, in either case, can you please look into the errors and suggest, as what might be causing the issue and how can we fix it.
You can have the credentials from previous tickets. Still posting here.
RegardsMay 25, 2023 at 9:43 am #469824
Hi, I got the same message on three websites. Please check what could be the reason for these messages and how to fix it. Thank you.May 25, 2023 at 2:07 pm #469896
We advise updating to the latest version as there is a vulnerability in the Core plugin that has been fixed in the recent theme update 7.1.4 and core update 1.0.39.
Let me know the results.
Kind RegardsMay 25, 2023 at 2:49 pm #469917
Please suggest further-
1. After updating the Theme, shall we have to update the Woocommerce also to the latest version.
Current version of Woo is 7.1.1
Or is it that, with Woo 7.1.1 updating of theme is not required.
2. In the meantime, we asked Hosting also, and they revert or downgrade the PHP version from 7.4.33 to 7.3.33, to avoid this error. Not sure whether this will fix the issue or not.
So wanted to know after updating the Theme, shall we keep the PHP version to 7.3.33 or update to 7.4.X or even newer to this one that is 8.x or 8.1x
In either case, can you please look into the errors and suggest, as what might be causing the issue suddenly.
RegardsMay 25, 2023 at 3:16 pm #469934
2. a). In addition to my above message-
Hosting team tried to upgrade to latest version of PHP from 7.4 to 8.x then more errors started showing up, as can be seen from below and as replicated from their end – https://armada.support/u5Ra7LCTbz
So please suggest after updating the Theme shall we need to update the PHP version or keep it with the current one, either 7.3x or 7.4x
RegardsMay 25, 2023 at 10:21 pm #470057
Hello, I managed to clean one of the websites from a malicious malware ( WP Balada Injector).
It was the same case that is described in this blog:
After deleting the files and updating them, I installed a new version of Wordpres. Before the update, I made copies of websites and copies of the database.
I do hope this helps.May 26, 2023 at 12:46 pm #470200
1. We recommend that you always install new versions of your theme and plugins.
2. Have you updated the theme to the latest version? If so, create a new test site with PHP 8.x version, which will have errors and please provide FTP.
Kind RegardsMay 26, 2023 at 5:54 pm #470349
2. Have you updated the theme to the latest version?
Not so far.
Would like to update but before that wanted to know just one thing. Once we update and if other issues started appearing (just like with previous updates, and as we mentioned earlier), is there a way to roll back to previous version of the Theme and Core plugin.
I think that was asked by many users earlier also. I think that was in pipeline also to bring such feature. I am not sure whether that has been brought or not.
Also, if such feature has not been added so far, what other way we can roll back to previous version of theme (other than backing up All files or whole site).
PS: Until then, we are in touch with the hosting support, we will try to Clone the Live site first on the staging site and then try to update the theme on that staging site first.
Or else, as per your suggestion we shall update the Theme directly on Live site first, to get rid of that error.
RegardsMay 29, 2023 at 5:40 pm #470847
1. Unfortunately, there is no way to do that.
2. Update the theme and plugin to the latest versions on the test site and install PHP 8.x and observe whether errors appear or not, if errors appear then give access to that test site and FTP.
Tagged: Balada Injector, error, Malware
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