Slides problem in mobile version

Hello,

I am reaching out regarding the sliders widget in the WoodMart theme. As of today, the mobile version appears to be distorted. We are currently using one of your pre-built demo sites and have not made any changes to the slide settings other than the edit of the featured image and text. A few days ago, the sliders looked fine, but today the mobile version looks bad.
Additionally, we attempted to create a new slider to test if it looked any different. However, when we attempted to switch from the demo content slider to our own, everything froze before distorting the front-end view. None of the settings we tried to change in the copied slider demo version applied as well.
I want to assure you that we have not installed or updated any plugins. We only patched the theme. I am hoping you can assist us with resolving this issue.

Thank you.

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Hello,

Sorry to hear about the inconvenience but can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.1.4 and the Core version running is 1.0.36. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. If this doesn’t work for you then once also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.

If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards.

[Author]

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