Home Forums WoodMart – Premium Template Some errors after update new theme version

This topic contains 13 replies, has 3 voices, and was last updated by Artem Temos Artem Temos 1 month ago.

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  • #282085

    StylingAgenten
    Customer

    Hi,
    When I updated to your new theme version it created some errors. Se more detailed info regarding the site in the private section.

    Thank you for your help!
    //Andreas

    Private Content Hidden
    #282137

    Hello,

    Smart Slider – Please make the full backup of your site as well as the Theme settings export and confirm the permit to check on the default theme to detect if our theme causes the problem.

    Slider Rev – please provide the page URL with the problem.

    Best Regards

    #282181

    StylingAgenten
    Customer

    Hi, it was the plugin Smart SLider and Hello Retail (not Slider Rev). The staging page ending with /wp3/ that you did got credentials to is already a copied clone so you can go in there and look/do adjustments.

    Thansk

    #282243

    Try to add the following PHP code snippet to the child theme functions.php file to fix this

    add_action(
    	'wp',
    	function() {
    		remove_action( 'wp_head', 'woodmart_enqueue_ie_polyfill', -100 );
    	}
    );
    #282382

    StylingAgenten
    Customer

    Hi,
    I did include that code in the child theme, but I still experience the same issue. Please take a look again.

    BR
    Andreas

    #282401

    Please, send us a screenshot of where you have put this code. Also, make sure that the child theme is currently active.

    #282417

    StylingAgenten
    Customer

    Hi! The child theme is active, I add a screen shot in this message.

    Thanks

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    #282421

    As we can see, the child theme is not activated yet https://gyazo.com/0de0cbd4645638fef03ac39e75393420

    #282427

    StylingAgenten
    Customer

    Hi, Thanks. I thought it was activated. Smart Slider does work now, but not the other plugin “Hello Retail”. I include a print before and after the theme update.

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    #282526

    StylingAgenten
    Customer

    Hi, can please look on above regarding the plugin Hello Retail that does not work after your update. Thanks!

    BR
    Andreas

    #282597

    StylingAgenten
    Customer

    Hi again,
    Did you found the issue yet? On top of the issue above, we do see another issue. The Header och our brandpage seems to have a transparent background after the update and the side looks corrupt.

    See attached pictures, before and after.

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    #282615

    Hello,

    As we can see, this plugin has its own HTML and CSS structure that is not compatible with our theme. It loads the content dynamically and doesn’t work with the lazy loading too. Sorry, but fixing this is out of our theme support scope.

    Could you please send us a link to your website where we can see the header issue?

    Kind Regards

    #282632

    StylingAgenten
    Customer

    Ok, I reach out to them. For the other issue, please see my included notes. Thanks

    Private Content Hidden
    #282652

    Sorry, but we don’t quite understand your last problem. Could you please clarify your question?

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