Split: Product FAQ

Thank you this worked. Can you please help with the below:
1. Setting up banners for Blog, Return, Shop, etc and their specifications
2. This is a virtual store and hence all product downloads are Link-based, upon ordering the Links in the order confirmation page & email are not accessible. They come in the Edit format.

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Hello Team,
Also, the pagespeedinsights has drastically dropped for Mobile https://pagespeed.web.dev/analysis/https-marketplace-socialscion-ai-shop/o0rvhmnd70?form_factor=mobile & https://pagespeed.web.dev/analysis/https-marketplace-socialscion-ai-shop/o0rvhmnd70?form_factor=desktop
The optimization & performance settings are upto date, but they are not performing as expected.
Please guide

Helo,

01. Can you please share some screenshots or examples of what you actually want, so I can further check and give you a possible solution?

02. This is WooCommerce functionality, please follow this guide for more help:
https://woocommerce.com/document/digital-downloadable-product-handling/

03. Our theme is optimized for speed and should not significantly slow down your website. However, it’s possible that your website’s performance is affected by the content you have added. For instance, the use of too many plugins, large unoptimized images, or other resources can slow down your website.

We recommend that you remove any unnecessary plugins and install a JS & CSS optimization plugin such as WP Rocket. Our guide on how to optimize your website using our themes can be found here: https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/

Best Regards,

Hello
Can you please help me for the point #1 adding banners for Shop, Blog? Screenshot attached. – Page Banner
The bulk image optimizer provided by the theme throws an error message – Network issue.
Favicon is not reflected accurately – the image is not as selected – Favicon PNG

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Hello,

You can add banners for the Shop and Blog pages from
Theme Settings > Page Title > Page title background.

But if you want to upload a separate banner on a blog page, edit the page and in the bottom of the page settings ,upload the page title image only for the blog page: https://xtemos.com/docs-topic/options-for-pages/

Regarding the “Network issue” error usually appears due to server limits or security/firewall blocks. Please try again after temporarily disabling plugins, or check with your hosting provider to confirm that outbound requests are allowed.

For the favicon issue, make sure to upload the favicon from
Appearance > Customize > Site Identity, then clear all caches (site cache, browser cache, and any optimization plugins).

After clearing cache, the correct favicon should appear.

Best Regards,

The page banner issues were resolved.
Could you please provide inputs on the Favicon, despite cache and selecting the icon as shown below on screenshot it fetches an incorrect icon of a product category.

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Additionally, the pricing has some issues for Shop it reflects the currency accurately based on the GEO on the shop and category page, but upon visiting the individual product page it reflects the Indian currency.

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Hello,

Could you please check how it works with some default WordPress themes like WooCommerce Storefront to understand if it is our theme issue or not?

Best Regards,

The pricing issue was resolved with the plugin support. The favicon issue still exists. Could you please help?

Hello,

Try to upload your favicon also in the way described here and check how it works.https://codex.wordpress.org/Creating_a_Favicon

Best Regards,

Please refer to the previous screenshot shared and the below, the Favicon still reflects incorrectly

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Hi Team,
There appears to be an error: the cart page is not showing the products even after adding them.

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Hello,

Navigate to WooCommerce > Settings > Advanced > Cart Page.

Make sure a page is selected as the Cart Page, and that page contains the [woocommerce_cart] shortcode.

If the issue remains, clear any caching plugins (LiteSpeed, WP Rocket, etc.) and clear your browser cache and check the issue.

Best Regards,

Hi Team,

The page selected does not provide an option for page with the above short code. Please refer to the screenshot. Kindly note the WP rocket plugin has not been installed on the website. The currency switcher is again not performing as impacted.

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Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and share the WP login details, so I can check and give you a possible solution.

Best Regards,

Thank you.
Could you please support on the below issues:
1. Favicon still reflects a different image than the logo.
2. Page speed insights despite using WProcket is slow and you can refer to the Render blocking sections which highlights time taken due to theme CSS files https://pagespeed.web.dev/analysis/https-marketplace-socialscion-ai/k1q9j16qla?form_factor=mobile

Hello,

01. Could you please check how it works with some default WordPress themes like WooCommerce Storefront to understand if it is our theme issue or not?

02. -Render blocking requests: enable this https://take.ms/BuPV8 option in Theme settings to make it better.

-LCP request discovery: Make the images lighter – (those that you use for the Slider)

-Network dependency tree: replace the fonts from Google to the local https://take.ms/o9CcC
https://xtemos.com/docs-topic/how-to-upload-custom-fonts/

– Use efficient cache lifetimes: You should cache immutable static assets for a long time, such as a year or longer, so you need to configure your server to return the Cache-Control HTTP response header:

Best Regards,

Hello

For some reason the above links show 404 error when clicked. Here is the pagespeed insights report: https://pagespeed.web.dev/analysis/https-marketplace-socialscion-ai/fyn12kft0t?form_factor=mobile

I’m looking at speed index for mobile from 6 secs to 2 secs.

Please find below response from WP rocket
I’ve checked your website.

From what I can see on the site, you already have WP Rocket features enabled that can help your site.

However, it is important to note that you are using plugins on your site that set mandatory cookies, in your case the wcml_client_country cookie.

When a mandatory cookie is set, WP Rocket will not deliver the cached site until the cookie is set. Therefore, the first visit to the site will not be delivered from the cache, but will be delivered from the cache on the second visit, which is when the cookie is already set.

Hello,

The speed behavior you’re seeing is expected. Since your site sets a mandatory cookie (wcml_client_country from WPML), WP Rocket cannot serve the cached page on the first visit, which results in slower loading. From the second visit onward, the cache is used and performance improves significantly. This is not a theme-related issue but a limitation when mandatory cookies are enabled.

Best Regards,

Thank you.
The website has encountered an error.
1. The shop page does not display products, but these products are available upon clicking product categories. The settings for products include Shop & search results
2. Currency calculation is incorrect. The original price is set to $100 USD but in CA it is showing 12 368,94

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Hello,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards,

Hi Team
The shop is back however the pricing is inaccurate.

Hello,

01. I have checked your site, andthe products are showing fine on the shop page.

See Screenshot for clarification: https://ibb.co/93b69PYC

02. Could you please check how it works with some default WordPress themes like WooCommerce Storefront to understand if it is our theme issue or not?

Best Regards,

Hi
Thanks, I had mentioned the Shop issue was fixed.
However, the pricing issue is recent. It started on Monday only. Previously, with the theme it was working as expected. Unsure if there has been any update.
The product I uploaded yesterday, https://marketplace.socialscion.ai/product/valentines-day-marketing-ai-storytelling/ appears to be accurately priced. Please help

Hello
Here is what I noticed: after the sales ended on 5th Jan, the prices moved up to reflect the ones on screenshots. I had to manually edit the pricing for each product. Can you please help and confirm how to avoid this in future?

Hello,

This issue is not directly related to the Woodmart theme itself, but rather how WooCommerce or your currency/multi-currency plugin handles price conversions and sales dates.

Could you please check how it works with some default WordPress themes like WooCommerce Storefront to understand if it is our theme issue or not?

Best Regards,

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