Split: Support Request: Multiple Issues with Cart Popup, Elementor, and Dokan Integrati

Adobe Fonts Issue
I added Adobe Fonts under the custom fonts section. However, I am unable to remove the font once added. Additionally, I have included the Adobe Project ID, but the fonts are still not being applied or installed on the website.
Instagram Share Widget
I would like to enable the Instagram share icon/widget. At the moment, this option is not available or not appearing on the single product page.
Search Results – Brand Logo Display
In the search results page, I want to display the brand logo image along with the results. Could you please provide the appropriate hook or guidance to enable this feature?

Please review these issues and let me know how they can be fixed.

Thank you for your support.

Hello,

01. Navigate to Theme Settings > Typography > Adobe fonts and remove the Adobe project IDs.

02. Instagram does not have a share option. It has only to follow option in the Theme Settings > Social profiles > Links to Social profiles.

03. Sorry but there is no option in Theme Settings available for that. It requires customizations and this is beyond our limitations and support policy.

Best Regards

WooCommerce Thank You Page Notification Missing
I created a custom HTML block for the Thank You page, and everything appears to be working fine. However, the default WooCommerce notification message (“Thank you. Your order has been received.”) is not being displayed after placing an order.
Custom Fonts Not Removing
I added custom fonts in the theme settings. However, when I try to remove them, update the changes, and refresh the page, the fonts still reappear. It seems like they are not being properly removed.
Adobe Fonts Not Loading
I have added my Adobe ID, but the Adobe fonts are not loading in the theme typography settings.

I am trying to create a header using Elementor Builder. How can I add the wishlist, search, and cart icons using the dynamic functionality provided by the WoodMart theme?

Hello,

01. Navigate to Theme Setting > Shop > Thank you page -> enable the option Default ‘Thank you page” content “
https://postimg.cc/VJ8D7jW5

Also, make sure the checkout page contains [woocommerce_checkout] shortcode.

02. To remove a custom font, you need to first click the Remove button for the font you want to delete.

After clicking remove, the font entry will be cleared, and an empty first font form may still appear. Simply save the options and reload the page.

See Screenshot for better understanding: https://postimg.cc/fk6jYvVP

03. To use your Adobe font, you need to create an account on the service: https://fonts.adobe.com/ and obtain your key ID here. Then, you need to enter all custom fonts you will use separated with coma. After this, save Theme Settings and reload this page to be able to select your fonts in the list under the Theme Settings -> Typography section.

04. WoodMart dynamic icons (wishlist, cart, AJAX search) only work properly with the WoodMart Header Builder in WoodMart.

Elementor Pro header is separate, so it won’t fully support these dynamic elements. You can use elementor pro elements in the elementor header for this.

Best Regards

Add to Cart Icon Issue
When I add a product to the cart, the “added to cart” success icon is displayed correctly for simple products. However, for variable products, after adding to the cart, the cart-added icon is not showing. I have attached a screenshot for your reference. Could you please help me understand why this is happening and how to fix it?
Child Theme & Template Overrides
I have overridden some WooCommerce templates and a few theme templates in my child theme. When the main theme is updated, will my child theme also need to be updated to remain compatible with the latest version?

Hello,

01. For simple products, the add-to-cart action is straightforward, so the success icon appears correctly. For variable products, the process depends on selected attributes that is why it is not showing.

You can confirm this behaviour on our test too: https://supporttestsites.theblackpearlspro.com/woodmartsupport/shop/

02. Yes — child theme files are not updated automatically. You need to manually keep overridden templates updated after each theme/WooCommerce update.

Best Regards

Could you please confirm the template folder name for search product suggestion results in header search ? I want to locate and edit the correct template files.

Image Zoom Issue on Product Page
On the single product page, when I click to enlarge the product image, it briefly opens but then automatically closes when I try to zoom in.
enable a proper zoom effect (e.g., click-to-zoom or hover zoom) where the image remains open and allows smooth zooming without closing unexpectedly.

Hello,

01. Please try to edit this theme file:
inc/modules/search/class-ajax-search.php

02. Could you please elaborate on your concern more with some useful screenshots for better understanding that demonstrate the problem, so we can understand and reproduce it on your website?

Also share your product page along with site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards

File Upload Field in Checkout
I need to add a file upload field on the WooCommerce checkout page so users can upload a document while placing an order.
Could you please guide me on:
Whether this is supported natively in WoodMart, or
The recommended method (plugin or custom integration) that works best with the theme if plugin let me know the plugin name ?
Phone Number Field in Shipping Section
I need to add a phone number field under the Shipping Address section during checkout.
Please advise:
How to add this field properly
Whether this can be done via theme settings or requires customization

Hello,

The checkout page is the default WooCommerce functionality, and WoodMart does not control it. We currently support enabling/disabling and making fields required only. You can read more here https://xtemos.com/docs-topic/fields-manager/

To add custom fields in the checkout, like file upload, you need to find a plugin for adding the custom fields in checkout: https://wordpress.org/plugins/woo-checkout-field-editor-pro/

Best Regards,

Product Archive Layout Issue (Elementor + Dokan)
I have installed and activated both Dokan and Dokan Pro plugins. After activation, only the Product Archive layout is not working with Elementor.
Other archive layouts are functioning correctly.
When I try to edit the Product Archive using Elementor, I get this error:
“There has been a critical error on this website.”

Search Character Limit Configuration
I want the search results to appear only after the user types at least 2 characters.
Currently, the behavior is not working as expected.

guide me on how to set the minimum character limit to 2 for triggering search results.

Overriding WooCommerce Classes in Child Theme
I want to override WooCommerce classes in my child theme. Currently, changes work only when I edit the parent theme files, which is not recommended.
Specifically, I need to modify the AJAX search results to include product categories.
Could you provide guidance on the correct way to override these classes in the child theme?

Hello,

01. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and let me know, so I can check and give you a possible solution.

02. Try to add the following PHP code snippet to the child theme functions.php file to fix this.

add_filter( 'woodmart_ajax_search_symbols_count', function (){
	return 2;
} );

03. You need to copy the file from the main theme to the child theme and then try to customize it.

To enable category in search, navigate to WoodMart > Header Builder > Edit the Search element > Inside the search element settings, you’ll find options such as > Show product categories dropdown: https://postimg.cc/KR8Phkx9

Best Regards

I am currently facing issues on my WooCommerce store after activating the Dokan plugin, and I need your assistance to resolve them.

Issue 1: Shop Filter Not Showing “No Products Found”

When the Dokan plugin is activated, I am using a shop filter on my shop page. In cases where no products match the selected filter values, the page shows a blank screen instead of displaying the expected message “No products found.”

However, when I deactivate the Dokan plugin, the shop filter works correctly and displays the “No products found” message as expected.

Issue 2: Elementor Shop Archive Page Editing Problem

When the Dokan plugin is activated, I am unable to edit the Shop Archive page using Elementor. The editing functionality does not load properly.

When I deactivate the Dokan plugin, Elementor works normally and I am able to edit the Shop Archive page without any issues.

Additional Information

I have also checked the debug log file, and I am noticing errors that seem to be related when the Dokan plugin is active. i have attached error screenshot for your reference

Please give the possible solutions to fix this issues

Thanks

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then, activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

Best Regards

Hello,

I’m currently facing a few issues on my website using the WoodMart theme and would appreciate your assistance.

1. Sorting Issue on Shop Page
When I select sorting options like “Price: Low to High” or “High to Low,” the products are not displaying correctly. The prices appear mixed instead of being properly sorted in ascending or descending order. I have attached a screenshot for your reference.

2. Login/Register
I added the account icon to the header and enabled the login/register form in the theme settings. However, instead of showing a popup, it redirects to the My Account page. I would like the login/register popup to appear for non-logged-in users when clicking the account icon.

3. Remove Default Sorting Options
I would like to remove or hide the “Sort by Popularity” and “Sort by Latest” options from the shop page dropdown.

Thanks

Hello,

01. Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand if it is our theme issue or not?

02. Please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

03. Sorry to say, there is no option in theme settings to remove some of the options from product sorting.

Please follow this guide and remove some of the options: https://wcsuccessacademy.com/how-to-modify-product-sorting-in-woocommerce/

Hope this Helps!

Best Regards

[jayachitra.g]

I need support regarding Sign-In and Register popup customization.

Need to add some custom text/content in the login popup.
Need to change the “Login” button text to “Continue”.
Need to add some additional fields in the registration form.

Please let me know the possible solutions or configuration options available.

Thanks

• This reply was modified 2 months, 3 weeks ago by jayachitra.g.

When I add the Login/Register module from the layout, the Register and Login tabs are getting hidden. By default, only the Login/Register form is displayed, but the tabs are not visible. default its showing the two forms

Hello,

01. Sorry, but there is no option in Theme Settings available for adding custom content in login popup.It requires customizations and this is beyond our limitations and support policy.

02. To change the text, you can use the Loco Translate plugin to modify this string.
Please follow this guide: https://xtemos.com/docs-topic/translate-woodmart-theme-with-loco-translate/

03. All the settings of the Account page are provided in the Woocommerce > Settings > Account and Privacy.

The plugin does not provide a wide range of options. Unfortunately, please try to search for a plugin.
Please read the following articles for help:
https://www.cloudways.com/blog/add-woocommerce-registration-form-fields/
https://woocommerce.com/products/custom-user-registration-fields-for-woocommerce/

Best Regards

Issue

When products are added to the wishlist, the most recently added product is not displayed at the top of the list. Instead, products appear in an inconsistent order, making it difficult for users to identify their latest additions.

The same ordering behavior should also be reviewed on the Shop page product grid.

Expected Behavior
Products should be displayed in descending order (DESC) based on their creation date or the date they were added.
The newest products should always appear first.

Hello,

In WooCommerce (and WoodMart), the “Sort by” dropdown is controlled by WooCommerce itself. WoodMart only styles it.

By default, the options are under Appearance > Customize > WooCommerce > Product Catalog > Sorting Options, from where you can select the sorting method you prefer: https://ibb.co/CK9TQdd

Best Regards

Hello,

The Shop page sorting is working correctly now.

However, on the Wishlist page, products are not displayed in the order they were added.

We would like the most recently added wishlist product to appear first (latest added → oldest added).

Is there any built-in setting, hook, or filter in WoodMart to sort wishlist items by date added in descending order?

Thank you.

Hello,

The WoodMart wishlist functionality does not currently provide an option to change the order of wishlist items based on the date they were added.

By default, wishlist items follow the current product ordering applied by the/WooCommerce, and there is no dedicated option to sort wishlist products by “date added to wishlist”.

Best Regards

Subject: Product Archive Layout Not Applied on Product Attribute Archives When WPML is Active

Hello,

I am experiencing an issue with the WoodMart Products Archive Layout when WPML Multilingual CMS is active.

Issue Description

I have created a custom Products Archive Layout in WoodMart with conditions for:

Product Categories
Product Brands
Product Attributes (pa_occasion, pa_metal)

The layout works correctly for:

Product Categories (e.g. /product-category/earrings/)
Product Brands

However, the same layout does not apply to Product Attribute archive pages, for example:

/occasion/bridal/

Instead, the default WooCommerce archive is displayed.

Troubleshooting Performed
Cleared all caches.
Re-saved permalinks.
Verified that the Product Attribute conditions are configured correctly.
Confirmed that Product Attribute archives are enabled.
Checked WPML Taxonomy Translation settings (pa_occasion and pa_metal are set to “Translatable – use translation if available or fallback to default language”).
Removed the Shop Page Widget Area to rule out widget conflicts.
Tested with only the Product Attribute condition in the layout.
Key Finding

When I deactivate WPML Multilingual CMS, the exact same Product Attribute archive page immediately loads the correct WoodMart archive layout.

With WPML disabled:

Product Categories work.
Product Brands work.
Product Attribute archives also work correctly.

With WPML enabled:

Product Categories work.
Product Brands work.
Product Attribute archive layouts do not work.

This indicates that the issue is specifically related to WPML and the Product Attribute archive condition.

Thanks

Hello,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards

Hi,

Thank you for your response.

Unfortunately, our client is not comfortable sharing the WordPress admin login details at this time.

Could you please investigate the issue based on the information we’ve already provided and let us know the possible root cause and how it can be resolved? If access is absolutely required, we’d appreciate it if you could first explain why it’s necessary and what you expect to check.

Alternatively, we’re happy to schedule a live call or screen-sharing session where we can reproduce the issue and work through the troubleshooting together without sharing the login credentials.

The issue ID is #723301.

Looking forward to your guidance.

Hello,

Based on your findings, the issue is very likely related to how WPML handles product attribute terms (different term IDs/slugs per language) versus how the Products Archive Layout conditions are stored (they reference specific terms). Categories and Brands work because their conditions resolve correctly across languages, but attribute terms often need per‑language mapping.

What to check and try without admin access
– Make Layouts translatable and assign conditions per language
– Go to WPML > Settings > Post Types Translation and set the WoodMart Layouts CPT (xts-layout) to “Translatable.”
– In WoodMart > Layouts, create a translation/duplicate of your Products Archive layout for each language using WPML’s language controls.
– Edit each translated layout and re‑select the Product Attribute conditions using the translated attribute terms for that language.
– Clear all caches and test again on an attribute archive URL in each language.

– Or, if you prefer a single layout for all languages
– Set Layouts to “Not translatable” in WPML > Settings.
– Avoid selecting specific attribute TERMS in the condition (if possible), and instead target the attribute taxonomy more broadly. If you must target specific terms, the per‑language layout approach above is more reliable.

– Confirm taxonomy/slug translation and permalinks
– WPML > Taxonomy Translation: ensure pa_occasion and pa_metal are set to Translatable and that each term you use on archives has a published translation.
– WPML > Settings > Taxonomy/Permalink slugs: make sure attribute base slugs are translated consistently. Then re‑save Settings and go to Settings > Permalinks and click Save to flush.
– WooCommerce > WooCommerce Multilingual > Status/Troubleshooting: run Sync taxonomies/attributes and Fix term counts.

– Update and resync
– Update WoodMart theme + WoodMart Core, WPML core + String Translation + WooCommerce Multilingual & Multicurrency, and WooCommerce to latest versions.
– Clear all caches (plugin/server/CDN) after each change.

If it still doesn’t apply
Please share the following (no admin needed):
– Are attribute layouts failing in the default language too, or only in secondary languages?
– A screenshot of WPML > Settings > Post Types Translation showing the setting for “Layouts (xts-layout).”
– A screenshot of WPML > Taxonomy Translation for pa_occasion and pa_metal (showing translation status of the specific terms you target).
– A screenshot of the Products Archive Layout conditions (default language) and, if translatable, the same screen for a secondary language.
– Your WooCommerce product permalinks (Products > Permalinks) and the attribute base setting.
– Version numbers for WoodMart, WoodMart Core, WPML (all modules), and WooCommerce.

Why we sometimes need admin access
If the above doesn’t resolve it, we would need to:
– Verify the Layouts CPT translation mode and how conditions are stored per language.
– Check the exact term IDs/slugs WPML assigns and how the condition meta maps to them.
– Run WPML troubleshooting tools (term/ID sync) and re-save related options to reproduce and confirm the fix.

If sharing credentials isn’t possible, a live call or screen‑share where we can walk through these specific screens together will work too. Let us know what you prefer, and we’ll proceed accordingly.

Kind regards,
XTemos Studio

[Author]

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