Template import failure

I want to install the ‘Accessories’ template.
Prompt “AJAX import error. Try to disable all external plugins and run the import again. If it doesn’t help, contact our support center for further assistance.” after import failure.
I have installed only the necessary three plugins and changed the php configuration. But I still can’t import the template.

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Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

I have provided administrator access to the site.

Could you please send us your FTP access as well?

Thank you in advance

This is the ftp access permission.

Can this error be fixed?

Hello,

We just checked the import mechanism and see that your server returns a timeout error. That is why the import can’t be completed. You need to contact your hosting provider and ask to increase the timeout limit in order to fix the import function https://monosnap.com/file/SMnqRfDPntBxIRmDYhOVnv6Ck4W9bM

Kind Regards

The import of the template was successful. But I previewed the page and there still seems to be some problems. The layout and modules in the page are not rendered as they are in the preset template.

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I don’t know what the problem is. Can you help me to check my website

I was able to run it after deleting the database and reinstalling it. Thank you.

Hello,

We are glad that you sorted it out. Feel free to contact us if you have any further questions.

Kind Regards

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