The theme does not load correctly.

There are times when the site with woodmart freezes for a moment and then works. Sometimes it freezes with the site loaded and other times it stays blank. At the time it freezes, it doesn’t allow you to scroll down and if you click on any of the visible elements, for example if I click on the search engine, it doesn’t work until after it thaws.

Hello,

Thank you very much for choosing our theme and for contacting us.

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

I already deactivated the plugins and it continues the same.
Another example is when I’m browsing and for any other reason I change the browser tab and return to the store, it goes blank for about 5 or 10 seconds and then loads.

Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Best Regards

[Author]

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