The theme does not update

Hi, I have two problems with the theme purchased on themeforest, I cannot update it, I am error: Update failed: The package cannot be installed. PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature. The license is legal but first I worked on a staging site and then moved to: https://shop.valdiverdura.com.

The other problem is that I can’t change the theme settings. Can you help me?

Hello,

Thank you very much for choosing our theme and for contacting us.

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

If you need help, provide the site and FTP access. Please insert the credentials into the Private Content under the message block.

Best Regards

Thanks so much for your support, I was able to update the theme. The second problem I have is that the theme settings don’t work. I send the logins in private, can you understand the problem?
Thanks, Mirko

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Hello,

Please update the theme till 6.1.4 this is the recent stable version.

If the problem persists, confirm the permission for plugins deactivation, switching to the parent or default theme. This testing may take up to 15 minutes. You would better make the full backup of your site.

Best Regards

have to deactivate the license from the site and activate it on another site, what can I do?

Hello,

Please check this manual: https://xtemos.com/docs-topic/update-the-theme/

Best Regards

[Author]

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