The top bar keeps disappearing

I’m really lost
I’ve had the problem for half a year now, I tried turning off all the plugins, I replaced the cache plugin, and nothing helps. I have already paid a lot of money to programmers, and no one can figure out the problem
The problem occurs on random pages, especially on the store page
https://hjush.com/shop/
To see the problem I have to go incognito, when I delete the cache, the problem goes away, even if I turn off the cache plugin it happens
http://www.hjush.com
Please help me before I give up

Sincerely, Lior Peled

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Hello,

Most likely you could set different headers for the home page and the shop page. Please check this manual and then check your site: https://xtemos.com/docs-topic/how-to-set-different-header-for-specific-page/

If you still have difficulties, please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Best Regards

‏please read carefully what I wrote, this is not the problem, it seems like the problem with the theme

Hello,

Please update the plugins in the Appearance > Install plugins and confirm the permission to deactivate the plugins not related to the theme.

Best Regards

Hello, I am very angry, the problem is with the template, I have already paid 3 programmers thousands of dollars, the problem is with your template, the programmer told me that there is a problem with the scripts of the template, it is not a plugin problem, please check it and solve the problem with the template urgently

The console records that html blocks files do not load with Ajax and this belongs directly to the template
When a user is connected, then you see the screen with a menu. When a user is not connected, something interferes with loading the menu

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Hello,

Try to disable the “Mobile DOM optimization (experimental)” option in Theme Settings -> Performance -> Other. Then clear the cache and test how it works.

Kind Regards

It’s not working… please sit on my site and solve the problem, the problem is 100 percent in your template, I’m losing money every day, please pass it on to a senior programmer

It’s not working… please sit on my site and solve the problem, the problem is 100 percent in your template, I’m losing money every day, please pass it on to a senior programmer

Please go to the admin of the site and check the problem

Hello,

We just tested your website but we don’t see the problem in the incognito tab. Could you please clarify how to reproduce it now?

https://gyazo.com/be992484648c10b7b9cde29b65e59660

Kind Regards

Please check this page,
https://hjush.com/shop/
It appears randomly

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Please check this page
https://hjush.com/shop/
It appears randomly

Yes, we see the problem on this page. But it is caused by the option we mentioned earlier. Since it is already disabled, this page is still loaded from the cache. Please, clear the cache and check how it works.

Kind Regards

Believe me, we did it…, the site is not working well, almost a year

OK, could you please turn off the cache temporarily? We will check how it works without a cache to see if the problem is related to the cache or not.

Kind Regards

It doesn’t matter, I did it
But you can turn it off, you have permission to check the site

Please, disable it from your end because we don’t know what types of cache you use and how to temporarily deactivate them.

ok i did it

As we can see, the shop page is still cached. When we change something on the backend, we don’t see the changes in the incognito tab. It means that you didn’t disable the cache completely. That is why you still see the error with the header too.

It means there is a problem with the template…
Several of our programmers have already checked the cache

As I said, our programmer said
“The console records that html blocks files do not load with Ajax and this belongs directly to the template
When a user is connected, then you see the screen with a menu. When a user is not connected, something interferes with loading the menu”

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The message in the console has no connection to the error at all.
Please, check the cache first. As we mentioned, you still have the shop page cached. Have you checked this from your end?

Okay please try now

The header now works as expected. So the problem was related to the cache. Now you can enable it and clear all the cached files. Then test how it works.

I’m not sure the problem is over, let’s wait, it can come back.
Did you do something?

No, we didn’t touch anything. Just keep the Dom optimization option disabled and the problem will never come back.

Kind Regards

So I guess the problem will pop up again…
let’s wait…

It seems fine now, hope it doesn’t come back

Hello,

We are glad to hear that. We close this topic but you are free to open a new one if you have any questions.

Kind Regards

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