Theme Not Updating

Hello,

A website was recently transfered to me for management and on it was a woodmart theme that had no license so i purchased the woodmart theme few days ago , so i could add the license key and update the theme, but after about 24 hours the update option is not coming up, and i dont want to re-install so we dont loose all the customizations on the theme already. Please help.

Hello,

Thank you very much for choosing our theme and for contacting us.

You can activate the license twice: once for a staging site and once for a live site. Please provide your site admin access we shall check.

Best Regards

Okay, i have added the login details to the private content.

Hello,

Please have a look at the screen to know where to check the updates: https://prnt.sc/pxlvm8

Now you have an out-to-dated theme and perhaps this version does not catch the updates. Make the full-backup of your site and export theme settings, update the theme https://xtemos.com/docs/woodmart/update-theme-2/

Please take into consideration these suggestions read them before updating https://xtemos.com/docs/woodmart/faq-guides/3-x-4-0-migration-guide/

If you need any help, let us know.

Best Regards

[Author]

Posts