Theme translation getting reset

Hi, I have translated some sections like “No Account?” On menu tab and it was working fine last night but it seems like it got rolled back this morning.
Not all translated strings were rolled back but mostly.

Also, I cannot connect Twitter using the Twitter widget with an error saying “Twitter does not return 200” but I have checked all my tokens are correct.

Hello,

Thank you so much for purchasing our theme and contacting our support center.

You need to always keep your translation files in the folder wp-content/languages/themes/ instead of the theme’s folder to prevent losing changes after the update.

As for twitter, please, send us screenshots from your Twitter API configuration so we can check what is wrong there.

Kind Regards
XTemos Studio

Hiya I will attach below

Attachments:

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Are you able to send us your twitter account so we can check the configuration from inside?
Also, we can’t view your WordPress dashboard https://gyazo.com/152fbedf5701ab9ae3f01dc12b3292f4

Kind Regards

Sure

Hello,

We are not able to log in without your phone number https://gyazo.com/613eab134e51f4cee0316726ef144138
Also, the password from your WordPress dashboard seems to be invalid now.

Kind Regards

Hello!

We need confirmation code to enter your Twitter account https://gyazo.com/d6297f502d4a51a39d43ff6ffb8bdac5

Hi, could you retry sending the code again?

OK, we just tried to enter again. So you should get a new code now.

We didn’t receive any code

Hello,

Maybe you can disable this protection system for your account temporarily? So we can enter your account with username and password only.

Kind Regards

That verification is required by default so I cannot turn that off.

Hello,

We have tried to log in one more time and you should get a confirmation code now. Please, send us this code.

Kind Regards

Hello

It is already expired. Please, send a new one as soon as possible.

Thank you

Hi I have not received any

Hello,

That’s weird. We don’t know how can we check this in this situation. When we try to enter your account it says that you got a confirmation code via email so we need to paste it there to be able to log in.

Kind Regards

thank u it is working now ^_^

Let’s set a date and time for confirmation code

Hello,

I will be online for the next 8 hours and I can do the check quickly once you are available.

Kind Regards

Okay, I will write here in the next couple hours.

OK, waiting for your reply.

Hey I’m good from now

Just tried to enter. Have you got the code? Please, check your spam folder as well.

Yes!

We checked the API request and see the following error generated by Twitter

You currently have Essential access which includes access to Twitter API v2 endpoints only. If you need access to this endpoint, you'll need to apply for Elevated access via the Developer Portal. You can learn more here: https://developer.twitter.com/en/docs/twitter-api/getting-started/about-twitter-api#v2-access-leve

Kind Regards

Got it thank you!

You are always welcome. Feel free to contact us if you have any further questions.

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