Home Forums Basel – Premium Template Theme update

This topic contains 24 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 1 hour, 37 minutes ago.

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  • #153190
    twococlothing
    twococlothing
    Junior consultant

    Hello, I quickly your help, I have done the theme update and probably some files / scripts are lost see pictures
    Can you please take a look?

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    #153280

    Hello,

    Please deactivate all the plugins not related to the theme check the issue.

    In addition, read and follow the suggestions provided here: https://xtemos.com/docs/basel/faq-guides-2/4-x-5-0-migration-guide/

    Best Regards

    #153309
    twococlothing
    twococlothing
    Junior consultant

    I did everything in advance as you described it, but still it does not work, because something must have gone wrong. Can you please take a look? I also disabled all plugins.

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    #153319

    Hello,

    Please restore your site from the backup and we shall update you the theme without any problems.

    Best Regards

    #153472
    twococlothing
    twococlothing
    Junior consultant

    I created the backup with Updraft Plus and the promm says:
    Recovery failed,
    when performing. Can you look at it, this time, that seems to be a big problem.
    Because I can not put your theme back. It could be the dates were lost or deleted, in the update.

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    • This reply was modified 2 weeks, 4 days ago by twococlothing twococlothing.
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    #153474
    twococlothing
    twococlothing
    Junior consultant


    I created the backup with Updraft Plus and the promm says:
    Recovery failed,
    when performing. Can you look at it, this time, that seems to be a big problem.
    Because I can not put your theme back. It could be the dates were lost or deleted, in the update.

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    #153503

    Hello,

    Please check with the host support, perhaps they have the backup of your site which can be restored. If the settings have been lost we can hardly restore.

    Best Regards

    #153596
    twococlothing
    twococlothing
    Junior consultant

    since the theme update, I can no longer save html codes in this field.
    Can you please help me why that is?

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    #153619

    Hello,

    Which field do you mean? In the header top bar, yes, HTML code is no longer supported. Try to create the template in HTML block and add the shortcode of the HTML block.

    Best Regards

    #153644
    twococlothing
    twococlothing
    Junior consultant

    why are the css fields not in black, as shown on the example page but you do not know?
    See pictures.
    Can you help me please!

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    • This reply was modified 2 weeks, 4 days ago by twococlothing twococlothing.
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    #153649
    twococlothing
    twococlothing
    Junior consultant

    _
    why are the css fields not in black, as shown on the example page but you do not know?
    See pictures.
    Can you help me please!

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    #153676

    Hello,

    1. Please find the custom we have provided in the archives and add to the Custom CSS.

    2. We have changed the skin of the CSS blocks.

    Best Regards

    #154143
    twococlothing
    twococlothing
    Junior consultant

    I put the HTML code in an HTML block and put it in as you said it, and it does not appear as it did before the update. Before the Upadate, the text was displayed with the icons in the top left bar field (gray field) Attached you will find a picture of the view before the update.

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    #154199

    Hello,

    First of all, please disable the plugins which are no more needed as per https://xtemos.com/docs/basel/faq-guides-2/4-x-5-0-migration-guide/

    Remove the menu you have created as it causes the problem https://gyazo.com/97f58968410cecfbb13a04efbd4c2913

    You would better disable all the plugins which duplicate the functionality which is provided by the theme.

    Best Regards

    #154366
    twococlothing
    twococlothing
    Junior consultant

    I tried it that way and yet it is not really located on the left as in the example picture. Can you help me please?

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    #154386
    twococlothing
    twococlothing
    Junior consultant

    I managed to load the backup.
    Could you please, then once the theme update lead through!

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    #154541

    Hello,

    You have more than 50 plugins activated, some of them may conflict what cause the problem. Please add this code to solve the issue:

    body .topbar-menu ul.menu {
       padding-top:0;
    	position:related;
    	margin-bottom:20px;
    }
    body .topbar-menu ul > li {
        line-height: 8px;
    	margin-top:-20px;
    }
    body .topbar-menu ul>li>.sub-menu-dropdown {
    display:none;
    }

    Here is the result you should get https://prnt.sc/ps51sg

    Best Regards

    #155247
    twococlothing
    twococlothing
    Junior consultant

    Can you please help me to move the text slider up?
    that it is back on the top bar bar.

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    #155417

    Hello,

    Your slider is a custom code not related to our theme. Its height is bigger than the height of the top bar. I have increased the top bar and it works. https://prnt.sc/ptpudt

    Best Regards

    #155947
    twococlothing
    twococlothing
    Junior consultant

    The textslider should look like it did before the update.
    Can you please help me to get it?

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    #156166

    Hello,

    Your slider does not work now. You need clean the code of your slider from errors https://prnt.sc/pv38gi

    Try to add this line into this code: https://prnt.sc/pv396v max-height: 30px;

    Best Regards

    #156423
    twococlothing
    twococlothing
    Junior consultant

    the silder should be on the left side as it was before the update.
    Could you please help the sild to the left to slip.

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    #156521

    Hello,

    Please add this code to the Theme Settings > Custom CSS > Global:

    body .topbar-content {
        display: block;
    }
    body .top-bar-left {
        display: block;
        margin-top: -40px;
    }

    Best Regards

    #157380
    twococlothing
    twococlothing
    Junior consultant

    Hello, the text slider should be in the middle of the gray list. See as in the picture.
    Help me, then it would be again, as before the update.

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    #157438

    Hello,

    This is a custom made slider. I have corrected with CSS all that was possible to correct. Please try to use the image gallery element or Basel slider instead.

    Best Regards

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