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Theme Update Error

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  • #591290

    macktheone2018
    Participant

    My developer has installed the theme and activated it however it was his license so i purchased my own license and updated the same in my backend but still it does not allow me to update the theme , it was successfully updated in the backend and i can also see in my dashboard. Please check attached and help updating it

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    #591306

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    #591746

    macktheone2018
    Participant

    i tried your solution but it didnt work , it gave me the same outcome

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    #591778

    Artem Temos
    Keymaster

    In this case, try to update the theme manually as described in the documentation here https://xtemos.com/docs-topic/update-the-theme/

    #617106

    macktheone2018
    Participant

    Dear team, I have the same error again so i first tried to remove the code from website and also removed the license from your site and now when i try to enter the license again it gives me the error that the license code is not valid , i have downloaded the license file again and there is no issue

    please check the attached file with the code , please reset the code or guide me how to update my theme

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    #617139

    Artem Temos
    Keymaster

    Please try to activate the purchase code now. There shouldn’t be this error.

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Viewing 6 posts - 1 through 6 (of 6 total)