Translate Error

Hello. My name is Halil. I cannot translate some areas on my website with the loco translate plugin and I cannot find some words in the plugin. Can you help with this?

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Hi halilbulbul93,

Thanks for reaching to us,

Please make sure you synced the strings first before translating WooCommerce, WoodMart Core plugins and WoodMart theme. You can refer to article https://xtemos.com/docs-topic/theme-translation/

Regards,

hello.unfortunately it doesn’t work

Hi halilbulbul93,

I’ve fixed your issue. Please check your site again.

If you have a quick minute we always appreciate a 5-star rating on our theme!

https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

Your feedback is the motivation to improve our work and services.

Regards,

thanks. Additionally, some articles on the website are not accepted according to the language rules. How can we solve this?

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1. Another problem: I could not achieve the Google page speed values and site opening speed I wanted. However, you say that the theme is optimized in your new updates.
2. Another problem is that I want the images to be opened in webpg mode, how can I do this?

4. Problem: When logging in, it is not possible to log in without the first try. Successful login is made on the 2nd try. The screen recording is attached.

Hi halilbulbul93,

Sorry for this delay in answering. I have a lot of requests these days, I apologize in advance and hope for your patience.

1. Additionally, some articles on the website are not accepted according to the language rules. How can we solve this?

According to the screenshot, I see the labels language are translated. Could you please describe in details for better understanding?

2. Another problem: I could not achieve the Google page speed values and site opening speed I wanted. However, you say that the theme is optimized in your new updates.

Our theme is optimized for speed and should not significantly slow down your website. However, it’s possible that your website’s performance is affected by the content you have added. For instance, the use of too many plugins, large unoptimized images, or other resources can slow down your website.

We recommend that you remove any unnecessary plugins and install a JS & CSS optimization plugin such as WP Rocket. Our guide on how to optimize your website using our themes can be found here: https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/

3. Another problem is that I want the images to be opened in webpg mode, how can I do this?

You mean webp format?

4. Problem: When logging in, it is not possible to log in without the first try. Successful login is made on the 2nd try. The screen recording is attached.

I don’t see screenshots. Use Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

P/s: I found that you left 1-star rating https://themeforest.net/ratings/3534897 I kindly request that you adjust the rating.

Regards,

[halilbulbul93]

1st circle:
STOKTA
YOK
or=
TÜKENDİ (single queue/no overflow)
It would be appropriate to write it down.

2. I saw that you recommended the Wp-rocket plugin so that we can see the Google page speed values in the best compilations. However, just as you use Elementor and some other paid plugins in your theme, the Wp-Rocket plugin must also be included in the downloaded theme file. Otherwise, in order to get the best out of the theme, a solution must be found without recommending a paid theme. This is a very bad approach.

3. Yes, “webp” that’s what I meant. There is a plugin installed now, but it didn’t work either.

NOTE: I definitely want you to support option number 2. thanks.
NOTE: ALSO YOUR RESPONSE TIME IS VERY BAD. SO I WILL NOT RAISE THE STAR FOR A WHILE. 🙁

• This reply was modified 1 year ago by halilbulbul93.

Hi halilbulbul93,

I am always try my best to response to our customers, but sometimes it take time to find good solutions or due to difference in time zone.

Sorry to hear that you don’t want to change the rating 🙂

1. Add the below Custom CSS code to Theme Settings > Custom CSS > Global Custom CSS.

.product-labels.labels-rounded .out-of-stock {
    max-width: max-content;
}

2. All of our theme demos are very well optimized. When a user installs the theme on their server and imports the demo data user doesn’t need to optimize the site speed but when the user changes the demo content with his/her content, if their content is not optimized then he/she must need to optimize the content for better speed performance.

We cannot provide our dedicated support for complete site optimization because it is covered in web development. I already shared all the possible ways with you but still if you are not able to solve your site speed issues. You can hire a third-party developer for this.

Thanks for your understanding.

3. Please upload images in WebP format and check if it displays correctly, for more details please read here https://xtemos.com/docs-topic/update-6-0-explained/

Regards,

Unfortunately, the problem is not fully resolved?

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Hi halilbulbul93,

Remove previous Custom CSS code and use below one

.product-wrapper .product-labels.labels-rounded .out-of-stock {
    max-width: max-content;
}

Regards,

Hi halilbulbul93,

Please, understand that we really want to help every customer ASAP but the delay time always depends on the problem and sometimes takes more time to find a good solution. I kindly request that you adjust the rating. I am always try my best to assist our customers.

https://themeforest.net/ratings/3534897

Regards,

Hello. Problem solved, thank you.
Additionally, the wp-rocket plugin you suggested for my website acceleration problem has been activated on my website. What should be the theme cache settings and wp-rocket settings so that they do not conflict with the theme’s cache settings and to get the best results? I would be very happy if you could help me with this!
Thanks in advance.

Hi halilbulbul93,

Glad to hear issue has been resolved.

I kindly request that you adjust the rating. I am always try my best to assist our customers https://themeforest.net/ratings/3534897

Our guide on how to optimize your website using our themes can be found here: https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/

You need to do each step from the above article to increase the site speed.

Regards,

Hello. The issue still persists on product pages and some areas of the site. The problem is not 100% solved.

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[Hung Pham]

Hi halilbulbul93,

Please remove previous code and use below one.

.product-wrapper .product-labels.labels-rounded .out-of-stock,
.single-product .product-labels.labels-rounded .out-of-stock{
    max-width: max-content;
}

Once again, I kindly request that you adjust the rating. I am always try my best to assist our customers https://themeforest.net/ratings/3534897

Regards,

• This reply was modified 1 year ago by Hung Pham.

Hello. I purchased and installed the wp-rocket plugin. The theme has been accelerated and optimized. But a few problems occurred. I think it conflicts with the theme. The theme’s logo, top menu, and menu are not visible. I have attached the screenshot.

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Additionally, after the wp-rocket plugin, the (https://portakalonline.com.tr/) link is redirected to http. I have provided the login information if necessary.

Hi halilbulbul93,

We are always try our best to assist you but seems you want to ignore our request to adjust ratings 🙂

Your site is running WP Rocket cache and working fine on my end https://prnt.sc/NgZobGaoRRM- https://prnt.sc/p8lKk_1820FA

Regards,

Hello. Unfortunately it doesn’t work properly. There are errors. Please review the screenshots and sample link I have attached.
Example link::https://portakalonline.com.tr/urun/acik-vizon-dama-desen-ipeksi-jakar-sal/

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Hi halilbulbul93,

I tested on Incognite mode and all pages look very well. If you are using WP Rocket plugin, please try to disable Minify CSS, Combine CSS options and check again.

1. Single product https://prnt.sc/9Q5mzSW0OkJ1

2. Shop page https://prnt.sc/uLhrerbiAZlQ

3. Categories https://prnt.sc/XrpHeKXWy8VN

Regards,

Hello. You can check it now. Since you took so long to respond, I am cleaning the cache in order to avoid any inconvenience to my customers, and you are checking it at the same time, and that is why you cannot see the problem clearly. But if you check now you can see the problem. Screenshot attached.

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Hi halilbulbul93,

Please disable Minify CSS option and check again https://prnt.sc/9SRwYHmeQsTY https://prnt.sc/DDCBJba8MPtq

Regards,

Hello. If I disable it, this time Google gives warnings about Pagespeed.

I did what you said, but the problem still persists. Additionally, Google pagespeed values have decreased.

Hello. I’m sorry to say. Your response time is very bad.

Hi halilbulbul93,

I have tested your site on Google Page Insights and the results can be found here https://pagespeed.web.dev/analysis/https-portakalonline-com-tr/6d4g7otrix?form_factor=desktop

It seems you re-enabled Minify CSS, but the scores still low and you can see other factors affected to site performance https://prnt.sc/k94cegJqQkXU

I recommend you to follow their suggestions to improve site speed combine with excluding WoodMart theme CSS files to avoid problems https://prnt.sc/h-G2prM_HPCY

Regards,

1. I told you that there was an error in the theme, but you did not respond to this issue. The header part of the theme (logo, menu top menu, etc.) is not visible. (especially on the desktop version)

2. css minification is not active.

3. I made all the settings in the woodmart documentation and what they said to do. It was done in the settings in the theme.

[halilbulbul93]

If you want to see and control the settings, I shared the login information.
NOTE: Also, since your response was late, I cleared the cache and the site will open successfully in a short time.

• This reply was modified 12 months ago by halilbulbul93.

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