Unable to hide and show the elentor section

Hello Team

We are unable to hide and show the Elementor section for the desktop and mobile versions with woodmart elementor plugin.

See the below screenshot hope you are getting my point

https://prnt.sc/zB0pTxFPN8Fx

https://prnt.sc/Yny_1bvFkm2W

https://prnt.sc/nePTg1V2Dc2o

these sections are showing twice time in the mobile devices while we have hide this from elementor responsive setting.
Please also see the mobile layout enclosed herewith the attachment.

Thanks,
Anoop

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Hello, team please look inti this on priority.

Hello team, we achieve the solution using the CSS media query in Elementor custom CSS block.
I am getting afraid of why the default setting of Elementor is not working fine with the Woodmart theme. Please look into this on a priority basis.

@media (max-width: 990px)
{
.showdesktop
{
display:none;
}
}

@media (min-width: 991px)
{
.showmobile
{
display:none;
}

Hi,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then please take complete Backup of your Site first, keep the 3rd party plugins deactivated so I will check and give you a possible solution.

Best Regards.

Hello Team,

we have migrated the website with a new testing URL https://www.himalayanfirefly.com/demo/ and deactivated all the 3rd party plugins and activated only theme-required plugins but sorry to say the issue will not be fixed.

Please look into this on priority.

Thanks,
Anoop

Hello Team,

Please look into below url

https://www.himalayanfirefly.com/demo/

Thanks,
Anoop

Hi,

I have visited your website and deactivated the third party plugins and activated the parent theme on your site. And edit your home page with Elementor and hide the section “About brand” in mobile portrait.
And it is showing on mobile one time.

Please clear the browser cache and server cache and try again.

If you have any questions please feel free to contact us.

Best Regards.

Hello team,

We have checked the home page layout with another system but sorry to say still the About Brand section showing twice time in the mobile layout

please see the below screen shot

https://www.himalayanfirefly.com/demo/
https://prnt.sc/Z0s-LEzmY8K-

Thanks,
Anoop

Hi,

Screenshots for clarification:
https://ibb.co/VD0srHZ.
https://ibb.co/7n2ZPHQ.

But browser resizing is not a standard way of checking the concern for the responsive viewports. You can check your Site on a real time device (Mobile/Tablet) to confirm more regarding the issue.

Best Regards.

Hello Team,

Which URL you are checking?
https://himalayanfirefly.com/
https://himalayanfirefly.com/demo

we are still the About Brand section showing twice time in the mobile device.
See the attachment.

Thanks,
Anoop

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You must be logged in to view attached files.

Hello Team please look into this

Hello,

Please check how it works with the default WordPress theme and Woocommerce Storefront theme just to check whether the issue is with our theme or not. Also, please check the site with our theme but only with the theme default plugins activate, and deactivate all the 3rd party plugins from the site.

If it works fine with the default WordPress theme then let me know so I will check it further and help you out accordingly.

Best Regards

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