Unable to update product template, I got error in template-tags.php

Hi,
I am unable to update Single product template on my website. I am using WPML and I am trying to update a translated template. I see this error only for this template. The error description is in the private content box. Please help me to fix it.

Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
Please switch to the parent theme if you use the child.

After that, check the issue again, if the issue still persists, please confirm the permission for the plugin’s deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back. Also, please provide the access to the admin dashboard.

Kind Regards

Hi,
Login details are in private content.
Thanks,

Hello,

I have checked the product page on your side and I don’t see a such error as you attached.

https://prnt.sc/16WK436VbXvJ

May I request you attach a screenshot of where I can find that issue?

Kind Regards

Hi,
Here is a loom video for you to see what I am facing.
https://www.loom.com/share/ee0974ca0f3a472da6bd005c0f0b20c7

Please help me fix the issue as soon as you can.

Thank you.

Hello,

The issue appeared due to using our elements from Layouts in the Elementor’s builder. Our elements from Layouts work only there. So if you use Elementor’s templates, you should use their elements for building the page.

Feel free to reach out to me anytime when you have anything more to say.

Kind Regards

It was working before. I don’t think it is because of woodmart element.
It is something you need to dig down a bit a find it out.
Can you do that please?

I have several other templates and I am using most of the elements from your theme. And those works absolutely fine.
Even the Danish version works perfectly. Why I can’t update the English template?

Hello,

You are using our elements in another builder (Elementor’s templates) and we cannot guarantee you that they will work correctly in such cases. Based on this situation, we can conclude that this is either a problem in Elementor or WPML. So that our elements work properly, they should be used only on our Layouts.

I sincerely appreciate your understanding in this matter.

Kind Regards

I understand. I think I might reach to Elementor and WPML about this matter.
Thanks for your investigation.

Hello,

You are welcome!

In case you need any additional help, I’d be more than happy to assist you.

Have a good day!

Kind Regards

[Author]

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