Unable to update theme

See image of error i get when trying to update, can you advise.

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Hello,

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

If you need help, provide FTP access to the private area.

Best Regards

Hi, I tried but did not work, I am creating a backup via Updraft but I don’t know how to give you FTP access.

Hello,

You can provide the FTP access into the Private content area which is below the message area https://prnt.sc/pz94u5

This is a confidential field and it is visible only for the team.

Best Regards

see below login details.

Hello,

You have provided WordPress admin access and I need FTP as well.

Best Regards

What is FTP, is that the hosters?

Hello,

Yes, this is the access to the file system. Please contact the host support they would help to create the same.

Best Regards

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