unable tu get updates, i get a error as below: PCLZIP_ERR_BAD_FORMAT (-10)

Hi,
i have woodmart theme but im unable tu get updates, i get a error as below:
PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
pls help with this error so i can update theme
best regards

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Hello,

Thank you very much for choosing our theme and for contacting us.

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

If you need help, provide site admin and FTP access to the private area. Please insert the credentials into the Private content below the message area.

Best Regards

its ok now

thank you so much

You are welcome! We are here to help.

Wish you a wonderful day!

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