Home Forums WoodMart – Premium Template Unsupported get request at Instagram API

This topic contains 10 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 1 week, 2 days ago.

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  • #277197

    d_ch
    Customer

    Hi,

    I suddenly got the error below at my Instagram section on my home page:

    Unsupported get request. Object with ID ‘17841406603997435’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api

    The section was working fine since last week.

    Could you please have a look and give me some advice on this?

    Thank you in advance,
    Dimitris

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    #277345

    Hello,

    Instagram has changed the integration process. Now only API is available. Please read and follow the instruction to configure the Instagram: https://xtemos.com/docs/woodmart/faq-guides/setup-instagram-api/

    If you have any questions please feel free to contact us.

    Best Regards

    #277519

    d_ch
    Customer

    Hello Elise,

    I am already aware of this and I have followed your instruction to configure the Instagram via API. The section was appearing normally since last week, please check my attached screenshot to validate that I have already set it up correctly. However I still get the mentioned error on my front end.

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    #277618

    Hello,

    Please send your updated credentials and page URL with the problem.

    Best Regards

    #277639

    d_ch
    Customer

    Please check my credentials and page URL at my private content.

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    #277770

    Hello,

    We have tested our Instagram account on your site and everything works properly. Please read and follow the documentation and try to reconnect it once more, perhaps you have missed an important step.

    Best Regards

    #277815

    d_ch
    Customer

    Hello Elise,

    On the step that it asks “Select your facebook account:”, it appears only one of my business pages and not the desired one that I wish to connect. Why does this happen even if I connect with my FB account?

    Please check my relevant screenshot attached.

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    #277831

    d_ch
    Customer

    In addition to my previous reply, even if I don’t connect now the Instagram account “Webfish”, it keeps appearing now Instagram Feed from Webfish Instagram profile.

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    #277919

    Hello,

    Please clear the browser and site cache and try to go through the process without cache.

    Best Regards

    #279983

    d_ch
    Customer

    Ok I resolved the issue at last. Thank you.

    #280167

    If you have any questions please feel free to contact us.

    Best Regards

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