Update error

Hello,

I can’t update the theme, i have a error message that you can see in the pecture attached. Could you take a look please?

thank you.

regards,
AG

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Hello,

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

Regards

Hello,

Thank you for your reply.

I did the action recommanded in your email but no chage, i have the same message.

regards,
AG

Please, perform first two steps and send us your purchase code.

hello, i performed the steps as commanded in your email.

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We don’t have your admin access to update it. Please, perform only first two steps. And use our Private content field to post your data like purchase code and admin access since the forum is public.

hello,

did you got my admin access code?

regards,

No, you didn’t send us your data on the forum yet.

Please see in the private content.

i will resend it

Try to update the theme now. Please, follow our migration guide from the documentation https://xtemos.com/docs/woodmart/faq-guides/4-x-5-0-elementor-migration-guide/

I cannot work with WPbakery in admin edit mode, it’s normal?

Try to disable all external plugins and clear the cache. Be sure that you have updated the plugin to the latest version via Appearance -> Install plugins.

Hello,

I tried but no result, i have this problem only with my home page.

the other page work.

could you help please?

regards,
AG

Please, disable all external plugins so we can check what is wrong.

i disabled all the plugins, i checked the page and i lost all the color….

I installed the plugin again.

sorry but i don’t undesrtand what do you want i do.

could you check please?

the Id and the passe word on the private message

You have a lot of plugins that may conflict with WPBakery page builder. That is why you need to temporarily disable them so we can test without plugins.

Each plugin i must desable?

Yes, disable all plugins that are not related to our theme.

i disabled all the item not related, and i have always the problem.

i have the problem only with my home page…

It seems to be some issue with some of the shortcodes on the home page. Try to create a new page from scratch and add elements from the home page one by one.
Sorry, but the error is with the WPBakery page builder and we don’t have a fix for this.

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