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Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) :

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • February 24, 2020 at 4:53 pm #175852

    kurandauk
    Participant

    The theme will not update.

    February 24, 2020 at 5:57 pm #175869

    Elise Noromit
    Member

    Hello,

    Please provide the site admin access as well as FTP to the private area.

    Best Regards

    February 25, 2020 at 8:54 am #175990

    kurandauk
    Participant

    details in hidden.
    thanks

    February 25, 2020 at 10:27 am #176008

    kurandauk
    Participant

    ftp in private

    February 25, 2020 at 11:48 am #176043

    Elise Noromit
    Member

    Hello,

    The theme has been updated successfully, in future if you have the same problem, follow the steps:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, contact we shall help.

    Best Regards

  • Author
    Posts
Viewing 5 posts - 1 through 5 (of 5 total)

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