Update from 3.6 то latest version

Hello!
Could you help us to update theme.
Automatic update fails with error “PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”.
We afraid of losing data, so asking for the help.

Hello,

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

If you need help, provide FTP access to the private area.

Best Regards.

We try this 4 steps but without result.

Hello,

Have you taken your whole site backup? If you did not take your site backup then first take a backup of our whole site. So in case of any lost you will be able to import the backup.

Video tutorial updating the theme version: https://youtu.be/KX2bMOv6TLU

If the above video tutorial did not help then share your admin login credentials so I can access your site and update the theme version.

Best Regards.

Where could we take .zip file with the latest version of theme?

Hello,

You can log in on ThemeForest account and download the latest version of the theme from ThemeForest account >> Downloads.

Screenshot for clarification: https://jmp.sh/qIhTeMv

Best Regards.

ThemeForest account is owned by business owner. I have no access.

Hello,

You can get the latest version of the theme from the link in private area of this topic:

Then follow the below documentation for the installation of the latest version of theme:
https://xtemos.com/docs/woodmart/update-theme-2/

Best Regards.

“Private Content Hidden”

Hello,

Sorry for the inconvenience, I have just sent an email with the Theme on your email, Please check your email now.

Best Regards.

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