UPDATE ON AN EXISTING SITE
-
Hello, I would like to have help with my case. I hired the services of a developer to make my website where the service included the theme WoodMart, however after a while I wanted to update the version of the theme but I got an error when doing it exactly, it was this error:
PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
I lost contact with the developer and I thought it would be good to buy a new license of my own to improve my site as it currently has many drawbacks.
I need help to know if it is necessary to delete the previous license to install the new theme or what is the safest way not to lose the site.
Hello,
First of all thanks for choosing our Theme, we are glad to be you in the WoodMart WordPress family :).
You can read our detailed documentation in the following link:
https://xtemos.com/docs/woodmart/faq-guides/4-x-5-0-elementor-migration-guide/
https://xtemos.com/docs/woodmart/update-theme-2/
Regards.
Xtemos Studios.
Thanks, please update. However, the site keeps presenting an Error:
There has been a critical error on this website.
Learn more about debugging in WordPress.
This error used to appear at any time when browsing the web, but now it appears when a user uses the product search engine. You can help me to show the error in: http://www.drogueriascamoz.com.
I also see that you experience slowness in the subject when searching for a product.
Hello,
I have visited your website and there is no such issue as you mentioned on the product search. Please clear cache and check back.
Screenshot for Clarification: https://prnt.sc/wsq5eo
Best Regards.
Thank you, if we were just supported by the host and if the database was adjusted. However we still feel that the search engine’s response is quite slow, any advice on how to make the search engine faster?
Hello,
We are glad that you have found a solution to one of your issues by yourself.
2) In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images or other resources. So we suggest you to remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache. Also, you can use GTmetrix tool to see what makes your website slow and optimize these parts of your website.
And the AJAX searching speed depends more on your site’s server settings and capabilities, rather from search source code or our theme.
Best Regards.
Hello, as the option to create a new support ticket no longer appears, I must replicate it here.
I have a question and it is that I would like to configure a menu for mobile devices as shown on the Woodmart page in responsive. Attached image where you can see the bottom
Attachments:
You must be
logged in to view attached files.
Hello,
I saw the screenshot you attached. To enable mobile bottom navbar. Go to Theme Settings >> General >> Mobile Bottom Navbar >> Enable.
Screenshot for Clarification: https://ibb.co/GHGr6VY
Best Regards.
.
