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Update Theme Error

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  • #369821

    bexdey@yahoo.com
    Participant

    When I click to update the theme, it says

    The update process is starting. This process may take a while on some hosts, so please be patient.

    Enabling Maintenance mode…

    Updating Theme Woodmart (1/1)
    Downloading update from https://xtemos.com/licenses/api/files/get/woodmart.zip?token=…
    Unpacking the update…
    An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Disabling Maintenance mode…

    All updates have been completed.

    Do you have any suggestions around how I can update the theme? Thanks.

    #369911

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme Licence and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If you are still unable then provide the admin panel and FTP details of the website.

    Best Regards

    #370028

    bexdey@yahoo.com
    Participant

    I’m sorry I still couldn’t get it to update. Details in the private bit. Thanks.

    #370140

    Hello,

    I have updated the theme on your website.

    Best Regards

Viewing 4 posts - 1 through 4 (of 4 total)