Urgent Support Required for Mobile Version Issues – WoodMart Theme

Date: 24-05-2026

Dear Support Team,

Greetings from Versedsoft Ltd.

We are currently facing several critical issues with the WoodMart – Multipurpose WooCommerce Theme purchased from Envato Market/XTemos. We have successfully completed the setup of the WoodMart Vegetarian Grocery Theme. After the setup, we customized the Mega Menu according to our requirements by organizing categories, menus, sub-menus, and product types. We also added multiple products successfully.

However, we are now experiencing the following issues:

1. Although the products are displaying properly on the desktop version, they are not opening or displaying correctly on the ‘mobile version’ when users click on products from the mobile device menu or from any other section of the mobile version. We have tested this issue on multiple mobile devices and confirmed that the same problem persists everywhere. Also display on mobile Categories & Menu are looks same. That means product Category, Sub Category, and product name everything is same. see the screenshot.

2. Additionally, when visiting the website from a mobile device, the text “Home Vegetables” appears alongside the URL. We would like to replace this text with our company name or slogan.

3. We would also like to add another option called “WhatsApp” with an icon in the bottom mobile menu bar. Please confirm this customization and assist us in implementing it.

My website URL: https://faitheshop.com/

We have already tried several troubleshooting methods from our side, but unfortunately, we have not been able to resolve these issues. Over the past few days, a significant amount of our time has been wasted due to these problems. Moreover, our client has started questioning our professionalism, which has put us in a very uncomfortable situation.

Therefore, we kindly request you to resolve these issues within the next 2 hours on an urgent basis. We also request you to review and fix any other existing issues related to the Mobile Menu options as quickly as possible.

Your prompt response and immediate support would be highly appreciated.

Thank you in advance.

Best regards,
Team VersedSoft Ltd.

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Date: 24-05-2026

Dear Support Team,

Please solve my issues. Its very urgent for us.

Thank you in advance.

Best regards,
Team Versedsoft Ltd.

Hello,

01. Try to disable the maintenance mode in WooCommerce Settings > Site visibility > Select the live option, and check the issue.

Please refer to this screenshot: https://ibb.co/xK4WvNDJ

02. Please first check the Site Title in:

Dashboard > Settings > General

If it is already correct, then please check the Homepage title because mobile browsers may display the homepage title instead.

03. There is the option to custom buttons with fields: Custom button URL, Custom button text, and an option to upload a custom icon. It is not possible to choose the WhatsApp button directly from here: https://postimg.cc/ThhMsGtc

Best Regards

Hello.
Thank you for your response.

1. I was able to fix the issue by activating WooCommerce.

2. Even after applying the settings as you suggested earlier, the text “Home Vegetables” is still showing next to the URL at the top on mobile devices. I have just shared screenshots of Dashboard > Settings > General and the mobile view with you. Please check and fix this issue. Also, set the Site Title as “Faith eShop” and the Tagline as “Your Believe, Our Service”. See screenshot(s).

3. Is it possible to set up WhatsApp through a custom button?

Regards

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Hello,

02. Please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

03. You can add a WhatsApp link in the Custom Button URL field, for example:

https://wa.me/03000000000

Then upload a WhatsApp icon and set the button text as “WhatsApp”.
https://postimg.cc/3kzbNV2k

Best Regards

Urgent Support Required for Mobile Version Issues – WoodMart Theme.
Site Title Issue

Sorry, but we can’t enter your dashboard and always get the following error: https://gyazo.com/c80bd4b5a72c2d6b7adc0c10456bb689

Kind Regards

Hello, Mr. Serg Sokhatskyi,

Please try again. If it does not work on the first attempt, kindly make multiple attempts, as I am able to log out and log back in successfully from my end.

Also, please keep in mind that the theme developer has given us a one-week deadline to resolve all outstanding issues. Therefore, we would greatly appreciate a prompt response and timely assistance in addressing these matters.

And now I’m in live. So you can ask anything

Issues and Required Fixes

Please review and address the following issues as soon as possible:

1. Category and Subcategory Product Display Issue:
When users navigate from the menu to a category or subcategory, all products assigned to that category should be displayed. However, this is not working consistently.

In some categories, all products are displayed correctly, while in others, products do not appear at all. In certain cases, products are visible only when accessing a subcategory.

Please investigate and fix this issue.

Examples:
বিউটি এন্ড লাইফস্টাইল (Beauty & Lifestyle) Category
All products are displayed correctly in Category & sub-Category :
https://faitheshop.com/product-category/%e0%a6%ac%e0%a6%bf%e0%a6%89%e0%a6%9f%e0%a6%bf-%e0%a6%8f%e0%a6%a8%e0%a7%8d%e0%a6%a1-%e0%a6%b2%e0%a6%be%e0%a6%87%e0%a6%ab%e0%a6%b8%e0%a7%8d%e0%a6%9f%e0%a6%be%e0%a6%87%e0%a6%b2-beauty-lifestyle

ফুডস (Foods) → Oil Subcategory
Products are not displayed:
https://faitheshop.com/product-category/%e0%a6%ab%e0%a7%81%e0%a6%a1%e0%a6%b8-foods/%e0%a6%a4%e0%a7%87%e0%a6%b2-oil

2. Theme Color Customization:
Please let us know where we can change the site’s primary theme colors, including:
-Menu bar color
-Add to Cart button color
-Footer color elements
-Product discount badge color
-Other theme accent colors.

The current ‘light green’ color should be replaceable with our brand color.

3. Bengali Font Improvement:
The current Bengali text is displayed using a general Unicode font. We would like to use a more attractive and professional Bengali Unicode font throughout the website.

Please fix this and review the attached screenshot for reference.

4. Popular Categories Section on Homepage:
In the “Popular Categories” section of the homepage, I would like to display 4 subcategories/products from each category.

Please let me know where this setting can be configured so that we can increase or decrease the number in the future without developer assistance.

5. Homepage Category Product Display Issue:
On the homepage, category sections such as:

-ফুডস (Foods)
-বিউটি এন্ড লাইফস্টাইল (Beauty & Lifestyle)
-Other categories

do not display all products belonging to their respective categories.

All products assigned to those categories should be visible. Please fix this issue.

6. Herbal and Seed Category Not Appearing:
Whenever I add the “হারবাল ও সিড (বীজ) (Herbal and Seed)” category to the homepage product category display section, it does not appear.

Please investigate and fix this issue.

I have attached a screenshot for reference. If necessary, you may check the Elementor homepage settings to identify the problem.

7. Shop Page Layout Issue:
When users click on “All Products” from the homepage product category section, they are redirected to:
https://faitheshop.com/shop

However, the page layout appears incorrect.

Ideally, the page should either:
– Display all products immediately, or
– Display the main product categories first and then show all products.

Please fix the shop page layout and product display structure.

8. Brand Management:
We would like to remove all default/demo brands provided by the theme and keep only our own brands.

Please advise how to manage this or configure it for us.

9. Remove Demo Content References:
We do not want to see demo labels or placeholder content such as:
-Home Vegetables
-Header Vegetables
-Footer Vegetables

or any similar demo terminology anywhere within the website.

Whenever I attempt to change the word ‘Vegetables’, other items in the same section, including ‘Store Locations’ and the phone number (+8801723821464), are no longer displayed. Please identify the cause of this issue and ensure that the text can be edited without impacting the visibility of the remaining content.

These labels are confusing for our employees and should be removed completely. And these options should allow us to customize them as we see fit. See SS.

10. Footer Text Positioning Issue:
The text:
“Online Sports Nutrition and Natural Dietetics”

appears correctly on the homepage.

However, on inner pages, the text shifts into the footer section and appears misaligned.

Please fix this issue so that it displays consistently across all pages, exactly as it does on the homepage.

11. Site Title Issue:
After applying the settings as you suggested earlier, the text “Home Vegetables” is still showing next to the URL at the top on mobile devices. I have just shared screenshots of Dashboard > Settings > General and the mobile view with you. Please check and fix this issue. Also, set the Site Title as “Faith eShop” and the Tagline as “Your Believe, Our Service”. See screenshot(s).

12. General Theme Stability Issues:
Many theme options and settings do not function properly. In many cases, we must repeatedly reload pages before changes appear or settings work correctly.

Because of these recurring issues, it is difficult to report every problem individually.

Frankly, if a premium theme contains this many bugs and inconsistencies, it raises concerns about its reliability. In such a situation, building a custom website through our own developer may be a better long-term solution than continuing to invest time troubleshooting the theme.

As the theme authority has granted us only a 7-day support window to identify and resolve all bugs and technical issues, we kindly request that you address the issues outlined above and provide us with an update within the next 24 hours.

Please note that there are additional issues that have not yet been reported. After reviewing the fixes for the current issues, we will share any remaining concerns that require further attention and resolution.

Regards

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3. Bengali Font Improvement:
The current Bengali text is displayed using a general Unicode font. We would like to use a more attractive and “Professional Bengali Unicode font” throughout the website.

Please fix this and review the attached screenshot for reference.

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10. Footer Text Positioning Issue:
The text:
“Online Sports Nutrition and Natural Dietetics”

appears correctly on the homepage.

However, on inner pages, the text shifts into the footer section and appears misaligned.

Please fix this issue so that it displays consistently across all pages, exactly as it does on the homepage.

Please fix this and review the attached screenshot for reference.

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Due to the file attachment limitations, I have posted two additional replies with the relevant screenshots and information for Points 3 and 10.

I would appreciate it if my 12 primary issues could be reviewed and resolved as soon as possible.

Once these issues have been fixed, I will continue testing the website and provide details of any additional issues that may require attention.

Regards

Hello,

01, 05, 06. Please all update the new version of the theme “WOODMART WordPress NEW: 8.5.0 RELEASED”, update the required plugin, and check the option.
https://xtemos.com/docs-topic/update-the-theme/

If the issue remains, turn off all of the plugins not related to the theme, refresh your cache, and check if the problem persists.

If the issue still remains, let me know, and I will check and give you a possible solution.

02. Navigate to Theme Settings > Styles and Colors > Colors > change the primary and secondary color.

For the Text color, you can change the font by means of the Advanced typography option, which allows you to choose the item from a drop-down or insert your Custom CSS class. Please navigate to the Theme Settings > Typography > Advanced Typography.

Here is the documentation providing more detailed instructions: https://xtemos.com/docs/woodmart/advanced-typography-settings/

For the button styles, navigate to Theme Settings > Styles and Colors > Buttons > In the Advanced button styles section, you can select the button which you want to change in the dropdown and change the colors.

Please follow this guide: https://xtemos.com/docs-topic/advanced-button-styles/

03. WoodMart does not include dedicated Bengali fonts by default. However, you can easily improve the appearance of Bengali text by loading a Bengali Unicode font.

For example, you can use fonts such as Noto Sans Bengali, Noto Serif Bengali, or another Bengali-compatible font of your choice.
https://postimg.cc/ppt0SkvR

04. To change the categories displayed:

– Edit the homepage with Elementor
– Edit the Product Categories widget
– The Data Source is set to Custom Query
– You can add or remove categories directly in the widget settings at any time

See Screenshot for better understanding: https://postimg.cc/xJ2RZ1D0

07. I have checked your site and found that the Shop page is using a custom layout, and at the same time, WooCommerce is set to display categories + products in:

Appearance > Customize > Product Catalog

This is causing the layout conflict.

Please use only one setup:

– If you are using a custom layout > set Shop display to Products only
– Or disable the custom layout and use WooCommerce default settings

After this, the Shop page will display correctly.

08. Navigate to Products > Brand and remove brands which you do not want.
https://xtemos.com/docs-topic/product-brands/

09. These “Vegetables” labels are demo names from your imported layout.
Please update them from:

– Pages > Edit Home Page (change page title)
– WoodMart > Header Builder (edit header text)
– Footer HTML Block (edit footer text)

These are fully editable demo labels and can be replaced with your own content without affecting other sections.

10. I have checked your site and have not seen this text in the footer area.

11. Please change the page title in Pages > Home Page and set Site Title/Tagline in Appearance > Customize > Site Identity. After updating, clear the cache and check again.

12. We understand your concern. In most cases, this behavior is caused by cache, optimization plugins, or third-party conflicts rather than a theme issue.

Please clear all caches, disable third-party plugins temporarily, and test again. If the issue still persists, Could you please elaborate on your concern more with some useful screenshots for better understanding that demonstrate the problem, so we can understand and reproduce it on your website?

Note: In case you have some new questions, please create a separate topic for the separate issue to avoid confusion.

Best Regards

Thanks for your guide.

Among the 12 points I previously mentioned, the following issues still remain unresolved:

1. Issue 1
The issue mentioned in Point #1 still exists. The theme is already updated. If this problem is related to the theme update, please investigate it properly, update any necessary components, theme and fix the issue.

2. Issue 2
I have followed the steps you suggested for Point #2, but whenever I try to change the color, the website layout breaks. Please fix this issue. My preferred color code is: rgb(4,100,102)

3. Issue 3
The issue mentioned in Point #3 also remains unresolved. Currently, only two Bangla fonts are available, and changing the font does not have any effect. Please add more Bangla fonts and ensure that font changes work properly.

4. Issue 4
The issue mentioned in Point #4 still exists. I had already configured the settings as you suggested. However, according to my requirement, each of the current 4 categories should display 4 individual sub-products (single products) from that category. Please configure this section accordingly.

8. Issue 8 – Brand Management
I have removed the default brands from Brand Management. However, a new issue has appeared. Previously, brand names were displayed below the “Filter by Price” section on all category pages, and users could filter products by brand. Now, the brand names are no longer visible, and brand filtering is not working.

Brand names do not appear on product/category pages. Please fix this issue. Kindly refer to the screenshot.

9. Issue 9
The issue mentioned in Point #9 is also still unresolved. I had already configured it as you suggested. However, whenever I change the names of “Home Vegetables”, “Header Vegetables”, or “Footer Vegetables”, the section stops working correctly.

If I replace the word “Vegetables” with any other text, the system displays the message: “Wrong menu selected.”

Please configure this section according to my original requirement. Kindly refer to the screenshot.

New Issues

13. Blog Page Issue
Where is the Blog page located?

When I publish a test blog post, it does not appear anywhere on the website. Please identify where blog posts should be displayed and fix the issue.

Additionally, the following test page returns a ‘404 error’.

Test blog post URL:
https://faitheshop.com/%E0%A6%B2%E0%A6%BF%E0%A6%9A%E0%A7%81%20%E0%A6%AB%E0%A7%81%E0%A6%B2%E0%A7%87%E0%A6%B0%20%E0%A6%AE%E0%A6%A7%E0%A7%81%20(Lychee%20Flower%20Honey

Please investigate and fix this issue as well.

14. Product (Social Media) Share Option Missing
On individual product pages, there is no Product (Social Media) Share option beside the Wishlist button.

Please add and configure a Product Share feature next to the Wishlist option on all product pages. See sample screanshot.

Regards

Screenshots

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More issues

15. Why does this footer section need to be modified separately on each page as shown in the screenshots? If it is updated on the Home Page, the changes should automatically be reflected across all pages.

Please see the example: I have already updated it on the Home Page, but on the Foods page and all other pages, it still appears in its previous state.

Foods Page:
https://faitheshop.com/product-category/%e0%a6%ab%e0%a7%81%e0%a6%a1%e0%a6%b8-foods

16. When clicking on the search bar, the “Popular Requests” section displays items such as Fresh Vegetables, Seafood, Yogurt, Breads & Buns, and Water. However, this section should display the names of my existing product categories instead.

17. The category-based search function is not working correctly. When a category is selected from the search section and a product is searched, the expected product results are not displayed. Instead, a warning message appears.

Please investigate and resolve this issue. See the attached screenshot for details.

Important Note: Since we have only been given one week to complete the project, our timeline is very tight. Please prioritize these issues and fix them as soon as possible.

Regards

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16. When clicking on the search bar, the “Popular Requests” section displays items such as Fresh Vegetables, Seafood, Yogurt, Breads & Buns, and Water. However, this section should display the names of my existing product categories instead.

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Hello,

01. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then, activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and let me know so I will check and give you a possible solution.

02. I have changed the primary color on your site from Theme Settings > Styles and Colors > Colors > Primary color and it is working fine. Please check back your site and check the issue.

03. At the moment, WoodMart uses the default system / theme typography settings, and Bengali text is rendered using the currently assigned global font. The theme does not include a separate built-in Bengali font pack.

To achieve a more professional Bengali typography across your entire website, you can use a custom Bengali Unicode font instead of the default system font.

Please follow the official guide to upload and apply a custom font in WoodMart:
https://xtemos.com/docs-topic/how-to-upload-custom-fonts/

04. What you are requesting is slightly different from the current “Popular Categories” widget behavior. Right now, that element is designed to display categories, not to automatically pull and show multiple products per category inside each item.

To show 4 products from each category, please use the WoodMart Products grid or carousel widget instead and set the query to Product Categories.

08. Your issue has been resolved. Navigate to Appearance > Widgets > Add the WoodMart WooCommerce Layered Nav widget in the shop page widget area, choose the product brand.

09. I have checked your site and the vegetable name is already hidden from the home page and header builder, So now i have removed it from the footer too and it is working fine. Please check back your site and check the issue.

Note: In case you have some new questions, please create a separate topic for the separate issue to avoid confusion.

Best Regards

Hello,

More issues,

2. I have followed the steps you suggested for Point #2, but whenever I try to change the color, the website layout breaks. Please fix this issue. My preferred color code is: 0a6881

Sections that need to change color:
-Menu bar color
-Add to Cart button color
-Footer color elements
-Product discount badge color
-Other theme accent colors.

13. Blog Page Issue
Where is the Blog page located?

When I publish a test blog post, it does not appear anywhere on the website. Please identify where blog posts should be displayed and fix the issue.

Additionally, the following test page returns a ‘404 error’.

Test blog post URL:
https://faitheshop.com/%E0%A6%B2%E0%A6%BF%E0%A6%9A%E0%A7%81%20%E0%A6%AB%E0%A7%81%E0%A6%B2%E0%A7%87%E0%A6%B0%20%E0%A6%AE%E0%A6%A7%E0%A7%81%20(Lychee%20Flower%20Honey

Please investigate and fix this issue as well.

14. Product (Social Media) Share Option Missing
On individual product pages, there is no Product (Social Media) Share option beside the Wishlist button.

Please add and configure a Product Share feature next to the Wishlist option on all product pages. See sample screenshot.

15. Why does this footer section need to be modified separately on each page as shown in the screenshots? If it is updated on the Home Page, the changes should automatically be reflected across all pages.

Please see the example: I have already updated it on the Home Page, but on the Foods page and all other pages, it still appears in its previous state.

Foods Page:
https://faitheshop.com/product-category/%e0%a6%ab%e0%a7%81%e0%a6%a1%e0%a6%b8-foods

16. When clicking on the search bar, the “Popular Requests” section displays items such as Fresh Vegetables, Seafood, Yogurt, Breads & Buns, and Water. However, this section should display the names of my existing product categories instead.

17. The category-based search function is not working correctly. When a category is selected from the search section and a product is searched, the expected product results are not displayed. Instead, a warning message appears.

Please investigate and resolve this issue. See the attached screenshot for details.

I am following your instructions exactly as provided, but the issues is still not resolved. The problem needs to be fixed from your end.

Please investigate the issues thoroughly and provide a proper solution rather than additional troubleshooting steps. I would appreciate it if you could resolve this as soon as possible.

Important Note: Since we have only been given one week to complete the project, our timeline is very tight. Please prioritize these issues and fix them as soon as possible.

Regards

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Hello,
I am extremely frustrated with this experience. I genuinely do not understand why a theme with so many issues is being sold in its current state.

At every stage of the setup process, I am facing new problems and spending an excessive amount of time trying to resolve them. The amount of time I have already invested in troubleshooting this theme would have been enough to develop a complete eCommerce website from scratch. Frankly, I am concerned about what other complications may be waiting ahead.

I have carefully followed the guides and documentation provided on XTEMOS, yet I am still unable to get the slider working properly. Why has such a basic feature been made so complicated? Simplicity and usability are what make a product great—not unnecessary complexity.

At the moment, I cannot even add a slider successfully. If something as fundamental as adding a slider requires this much effort, troubleshooting, and technical complexity, how can business owners be expected to use this WooCommerce theme efficiently for their online stores?

I would appreciate it if your team could investigate this issue directly and provide a proper solution. The ongoing problems are causing significant delays and making the development process far more difficult than it should be.

Regards

Hello,

02. Everything is working fine on your site, For changing the menu color, Navigate to WoodMart > Header builder > Edit current > Edit menu widget and in the style tab change the color.

See Screenshot for clarification: https://postimg.cc/WtJK564Q

Regarding the button color, navigate to Theme Settings > Styles and Colors > Buttons > Change Accent buttons background color.

To change the footer color, please go to Theme Settings >> Footer > Change the Background color and text color: https://ibb.co/Gfz3Gs6r

Regarding the discount badge color, it has already changed. If you want to change, you can change from Theme Settings > Shop > Products Labels > “Sale” label background.

13. Blog posts in WordPress are normally displayed on the Blog / Posts page that is assigned in:

Dashboard > Settings > Reading > “Posts page”.

I have set up the blog post on your site, and the posts are showing in the blog page:
https://faitheshop.com/blog

The URL you shared is returning a 404 because it contains special characters and spaces in the slug, which WordPress does not handle correctly.

14. You are using a Custom Single Product layout, which is built with the WoodMart WooCommerce builder.

Navigate to Layouts > edit the Single product layout and add the social buttons widget to show this.

Further, you can read more about the Layout Builder here: https://xtemos.com/docs-topic/woodmart-woocommerce-layout-builder/

15. This custom text is added via the layouts on product archive pages. Navigate to Layouts > Edit the “Shop archive layout Vegetables” layout with Elementor, and change this text

See Screenshot for better understanding: https://postimg.cc/XXrw6sS0

16. Navigate to Theme Settings > General > Search and change “Popular requests.”
https://postimg.cc/TpGYJP92

17. In WoodMart search, the category filter works only when you first enter a keyword and then select a category. If the search field is empty, it may show a warning because WooCommerce requires a search term to query products.

Note: I understand your frustration, however I would like to clarify that there is no issue with the theme itself.

WoodMart is a feature-rich theme, and each demo element (slider, layouts, headers, etc.) needs to be properly configured after import based on your requirements.

To avoid confusion and ensure everything works smoothly, please follow the official documentation step by step:
https://xtemos.com/documentation/woodmart/

Best Regards

06-06-2026

Hello.

It’s great to see that everything is gradually being set up. For now, these are the most important things that need to be configured:

9. ‘Vegetables’ Issue:
The issue mentioned in Point #9 is also still unresolved. I had already configured it as you suggested. However, whenever I change the names of “Home Vegetables”, “Header Vegetables”, or “Footer Vegetables”, the section stops working correctly.

If I replace the word “Vegetables” with any other text, the system displays the message: “Wrong menu selected.”

Kindly refer to the screenshot. And please configure this section according to my original requirement.

14. Product (Social Media) Share Option Missing:
On individual product pages, there is no Product (Social Media) Share option beside the Wishlist button.

Please add and configure a Product Share feature next to the Wishlist option on all product pages. See sample screenshot.

The solution you’re suggesting for this issue seems quite complicated.
Could you please set this up so that it appears by default on all products?

18. Slider Issue:
I am unable to make any changes to the slider by editing it. Please provide a clear explanation of how this works with image.

I have carefully followed the guides and documentation provided on XTEMOS, yet I am still unable to get the slider working properly. Why has such a basic feature been made so complicated? Simplicity and usability are what make a product great—not unnecessary complexity.

At the moment, I cannot even add a slider successfully. If something as fundamental as adding a slider requires this much effort, troubleshooting, and technical complexity, how can business owners be expected to use this WooCommerce theme efficiently for their online stores?

19. Blog Issue:
I’m not sure how the special characters and spaces ended up in the blog section URLs. I’m also unable to find where to edit or change them from any of the blog settings.

Please fix the 404 error.

You can also create a test blog post. If you think it’s necessary, please delete the existing blog posts so that I can start fresh and add new content myself. From my experience managing other WordPress websites, I’ll be able to organize and fix the blog categories afterward.

Regards

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20. Register and password reset issue:
When I register on the website and request a password reset, I do not receive any email at the email address I provided. However, the website displays a message indicating that a password reset email has been sent successfully.

Please investigate and fix this issue. It appears that the email delivery system is not functioning correctly.

Kindly refer to the attached screenshot for details.

Regards

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Hello,

09. You can change the name of the menu from Appearance > Menu. Then, you need to navigate to Woodmart > Header builder > Edit menu item and choose the menu.

See Screenshot for better understanding:
https://postimg.cc/RNzsLVGM
https://postimg.cc/Xpc2HSDf

14. Navigate to Layouts > Edit “Single product layout Vegetables” with Elementor:
https://postimg.cc/hfrr88fM

Then add the social buttons widget in the layout: https://postimg.cc/gXVMfC2J

18. Please read the documentation for more details https://xtemos.com/docs/woodmart/woodmart-slider/

Here is the video guide: https://tinyurl.com/y3uuuzr5

19. Please read this documentation how it work:
https://www.wpbeginner.com/wp-tutorials/how-to-create-a-separate-page-for-blog-posts-in-wordpress/

20. In general, this functionality is related to WooCommerce, so could you please check how the resetting password works with some default WordPress themes like WooCommerce Storefront to understand if it is our theme issue or not?

Best Regards

Hello,

18. Slider Issue

You may think that I am simply being reluctant to do this myself, but that is not the case.

There is genuinely an issue with this section of the theme. I have been providing WordPress support for clients for many years, but I have never encountered this level of complexity before. The references (https://xtemos.com/docs-topic/how-to-create-a-slider/) and instructions (https://tinyurl.com/y3uuuzr5) you provided do not seem to match the actual setup of the website.

For example, even in the “Vegetables Slide 4” screenshot, I cannot find any option to edit or correct the permalink.

Not only that, but the same permalink issue is also appearing in the blog posts. As a result, the blog post URLs are returning a 404 Not Found error.

19. Blog Issue

I’m not sure how the special characters and spaces ended up in the blog section URLs. I’m also unable to find where to edit or change them from any of the blog settings.

Please fix the 404 error.

This suggests that the permalink structure may be misconfigured across the site. Please investigate and fix the permalink settings so that both the slider links and blog post URLs work correctly.

You can also create a test blog post. If necessary, please delete the existing blog posts so that I can start fresh and add new content myself. Based on my experience managing other WordPress websites, I will be able to organize and manage the blog categories afterward.

I have also followed the detailed article and instructions you provided regarding the blog issue. Unfortunately, I have not been able to resolve the problem.

Therefore, I would appreciate it if you could configure and fix the blog section directly, including resolving the URL and 404 issues, so that everything works correctly.

Regards

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Hello,

19. Blog Issue

I’m not sure how the special characters and spaces ended up in the blog section URLs. I’m also unable to find where to edit or change them from any of the blog settings.

Please fix the 404 error.

This suggests that the permalink structure may be misconfigured across the site. Please investigate and fix the permalink settings so that both the slider links and blog post URLs work correctly.

You can also create a test blog post. If necessary, please delete the existing blog posts so that I can start fresh and add new content myself. Based on my experience managing other WordPress websites, I will be able to organize and manage the blog categories afterward.

I have also followed the detailed article and instructions you provided regarding the blog issue. Unfortunately, I have not been able to resolve the problem.

Therefore, I would appreciate it if you could configure and fix the blog section directly, including resolving the URL and 404 issues, so that everything works correctly.

21. On the mobile version, the sliders do not appear one after another as expected. Please investigate and fix this issue.

22. On the checkout page, the message “Your Order Qualifies for Free Shipping!” is displayed for all orders. This message should only appear when the order value meets the specified free-shipping threshold, not for every order. Please review the screenshot and fix the issue.

23. On the Honey category page, the issue shown in the screenshot appears:
https://faitheshop.com/product-category/%e0%a6%ab%e0%a7%81%e0%a6%a1%e0%a6%b8-foods/%e0%a6%ae%e0%a6%a7%e0%a7%81-honey

However, this issue does not occur on other category pages, where only the category section is displayed. Please check the screenshot and fix this issue.

24. Product images are not displaying in the Oil category and several other categories:
https://faitheshop.com/product-category/%e0%a6%ab%e0%a7%81%e0%a6%a1%e0%a6%b8-foods/%e0%a6%a4%e0%a7%87%e0%a6%b2-oil

Please review the link and fix this issue.

25. The price filter is not appearing on this product page and many other similar product pages:
https://faitheshop.com/product-category/%e0%a6%ab%e0%a7%81%e0%a6%a1%e0%a6%b8-foods/%e0%a6%a4%e0%a7%87%e0%a6%b2-oil/%e0%a6%95%e0%a6%be%e0%a6%b2%e0%a7%8b%e0%a6%9c%e0%a6%bf%e0%a6%b0%e0%a6%be-%e0%a6%a4%e0%a7%87%e0%a6%b2-blackseed-oil

Please review the link and resolve this issue.

Regards

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Dear Support Team,

Greetings.

I would like to kindly request your assistance in resolving the remaining issues with our theme. Please review and fix the following issue numbers:

Issue Numbers: 18, 19, 20. 21, 22, 23, 24, 25, 26, and 27.

Due to message length limitations, I have attached all relevant issues, screenshotts, product links in a PDF file for your convenience.

We sincerely appreciate your continuous support and assistance. It would be greatly appreciated if the above issues could be resolved within the remaining support period of 7 days. Once the support period expires, we may no longer be able to submit support requests through the current channel.

Please note that our theme support period for issue resolution started on **01 June** and is expected to remain active until approximately **08 June at 4:46 PM**. Therefore, we kindly request that these issues be addressed within the active support time-frame.

Thank you for your cooperation and support.

Best regards,

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Dear Support Team,

Greetings.

We are writing to follow up on our previous email sent on 07 June, in which we provided the details requested.

We look forward to your kind response.

We sincerely appreciate your continuous support and assistance. It would be greatly appreciated if the above issues could be resolved within the remaining support period of 7 days. Once the support period expires, we may no longer be able to submit support requests through the current channel.

Please note that our theme support period for issue resolution started on **01 June** and is expected to remain active until approximately 08 June at 4:46 PM. Therefore, we kindly request that these issues be addressed within the active support time-frame.

Thank you for your cooperation and support.

Best regards

Hello,

18. Please see screenshots for better understanding and edit the slides:
https://postimg.cc/yk415m5C
https://postimg.cc/ph9Hpr9r

19. Your blog issue has been resolved. I have changed the permalinks structure from custom to post name on your site.

You can see the blog posts here: https://faitheshop.com/blog/

Note: In case you have some new questions, please create a separate topic for the separate issue to avoid confusion.

Best Regards

Dear Support Team,

Greetings.

Thank you for resolving Issues 18 and 19.

Please address the remaining issues within the agreed timeline. Due to ‘message body space limitations’, I have attached all relevant issues, screenshotts, product links in a PDF file for your convenience.

Remaining Issue Numbers: 20, 21, 22, 23, 24, 25, 26, and 27.

We sincerely appreciate your continuous support and assistance. It would be greatly appreciated if the above issues could be resolved within the remaining support period of 7 days. Once the support period expires, we may no longer be able to submit support requests through the current channel.

Please note that our theme support period for issue resolution started on 01 June and is expected to remain active until approximately 08 June at 4:46 PM. Therefore, we kindly request that these issues be addressed within the active support time-frame.

Also, please make sure to respond to each point individually. In previous communications, I noticed that several of my comments and messages were overlooked and did not receive a response. A point-by-point reply will help ensure that nothing is missed and that all issues are properly addressed.

Thank you for your cooperation and support.

Best regards,

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