User login in taking so much time suddenly

Hi team ,

I have three queries
1.User login in & logout taking so much time suddenly. And its happening last three days only and i have updated everything and also deleted all unused plugins.
2.After user Logged in its going to home page instead of user account page .
3. After theme installation i could see many changes in structure wise etc : like login and register page section is large compare than theme.

thanks.

Hello,

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and check the site admin access as I cannot log in.

Best Regards

Hello ,

1.Seems like now its stable.
Please check my 2 & 3 queries mentioned on my trail email:
FYI
2.After user Logged in its going to home page instead of user account page .
3. After theme installation i could see many changes in structure wise etc : like login and register page section is large compare than demo theme. i have attached my website login/register page and please compare with demo theme page and its looks different in structure and i tried to change through css but i couldn’t change only that container and it effect on whole page.please help
and Please find mt credentials below in private

Attachments:

You must be logged in to view attached files.

Hello,

2. When I log in your site by means of Woocommerce form I get to the account page however it is customized https://prnt.sc/q1pyy0

3. Please provide the screen what you have and what you expect to have with page URL. Deactivate the plugins and check again. The plugins may influence. As I told your Account page is not the same as the default page.

Best Regards

Please check now i have deactivated that plugin ..You can access the dashboard now

Hello,

By default, when you log in from the sidebar form, you get to the home page, when you log in from the login page you will get to the My account page.

Best Regards

Hello ,

Thank you for your reply. You haven’t answered my third issue.

After theme installation i could see many changes in structure wise etc : like login and register page section is large compare than demo theme. i have attached my website login/register page and please compare with demo theme page and its looks different in structure and i tried to change through css but i couldn’t change only that container and it effect on whole page.

Hello,

Please provide page URL which you want and page URL which has the wrong view, describe in details what to change I will tell you how to do it.

Here is your My Account page https://prnt.sc/q2r6ti

Here is demo My Account page https://prnt.sc/q2r7db

Please specify what is wrong?

Best Regards

Hello ,
I have attached a screenshot please check

1.I want LOGIN and REGISTER container should be the same size as demo page.Currently in my site its edge spacing is more and while i try to correct from CSS it affect whole page.So I need Login and Register portion should be same like demo page.

Thanks.

Attachments:

You must be logged in to view attached files.

Hello,

The demo site has the max-width: 1200px https://prnt.sc/q3cdpv

Your site’s max-width is 1280px https://prnt.sc/q3cjyn You can change it in the Theme Settings > General.

Best Regards

thank you …

You are welcome! If you have any questions please feel free to contact us.

Best Regards

[Author]

Posts