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Video in product gallery vertical size 9:16 issue

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  • March 18, 2023 at 4:57 pm #452341

    hamster2116
    Participant

    Hi,
    just wanted to give a quick update about the issue I had as it looks like I found the problem.

    The problem was I added the video to the main image – and then added the same main image again to the gallery, so it would be visible in the carousel a second time. I noticed in this case video is not uploading.
    When I remove the “double” image, upload works fine and no issues with WPML.

    March 20, 2023 at 3:22 pm #452651

    Artem Temos
    Keymaster

    Hello,

    Yes, it is correct. The video is “attached” to the image’s ID. So when you add duplicate images, the video will be the same for both images.

    Kind Regards

    March 27, 2023 at 7:12 pm #454546

    hamster2116
    Participant

    The issue is solved, if I need any more help I’ll let you know. Thanks.

    March 28, 2023 at 9:08 am #454666

    Artem Temos
    Keymaster

    Thank you for letting us know. Feel free to contact us if you have any further questions.

    Kind Regards

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