Waitlist Feature Doesn’t Send Out Notification Email When Product Is In Stock

Hello,

We just tried turning on the woodmart waitlist function.
We then made a product out of stock.
We then signed up to the waitlist.
We received the ‘confirm waitlist’ email.
We can see we are subscribed on the product.
We then put the product back in stock.
No back in stock notification email is sent.

Can you advise what we should be looking at to try and problem solve this issue?

Regards

LP

Hello,

Try to add the following PHP code snippet to the child theme functions.php while testing emails and let me know how it works

add_filter(
    'woodmart_waitlist_schedule_time',
    function() {
        return MINUTE_IN_SECONDS;
    }
)

Kind Regards

Hello,

Sorry for the late reply on this but it still does not work.
We also get a syntax error when we try your code.

Regards

LP

Hello,

Sorry, try to replace it with the following

add_filter(
    'woodmart_waitlist_schedule_time',
    function() {
        return MINUTE_IN_SECONDS;
    }
);

Kind Regards

Hi.

Sorry no it sadly hasn’e worked and no notification that the item was back in stock was sent.
🙁

Could you please disable all plugins that are not related to our theme on your staging website and send us your admin access so we can check this problem?

Hi, Our staging site doesn’t allow mail to be sent so it’s hard to test the functionality, however we can give you admin access (see private area).

We can’t debug the problem if emails don’t work at all. You need to configure mail server on the staging so we can check.

Our staging site cannot send emails from the staging sites created. We are told by our staging site provider (blogvault) that this is a standard practice set for the staging server, it is not possible to bypass this as it’s disabled for security reasons.

So how can we investigate this issue please?

Can we get the access to the production website but don’t disable any plugins?

Hi,

Yes sure – see the private area.

We saw the following notice on your website https://monosnap.com/file/lMoBVIixSH9BMXIWoRdQfsuXmwQHGr
It looks like the cron functionality is turned off on your website. Please enable it and test how it works.

Hello

WP cron is manually enabled server side by our VPS wordpress admin so this should be working as expected?

Hi.

Okay we figured it out. Our server side cron was set up for a single WP site when we are actually running a WP multisite which was causing issues with sending mail.

Regards and thank you for your assistance!

LP

So now all emails are sent correctly? Let me know if you have any other questions.

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