Home Forums WoodMart support forum White margin up to header after refreshing on IOS and header problem

White margin up to header after refreshing on IOS and header problem

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #531197

    liorgab001
    Participant

    I just make Renew to support for this problem so I wish to slove this problem asap.
    1.After I swipe down to refresh the page sometimes a white margin remains as in the attached video, this only happens on IOS and the problem is with WP ROCKET because when I turned off the plugin the problem disappeared.
    The problem also appear with other themes but I don’t have access to WP ROCKET support and I wish you can help me please.

    2.After moving between several pages in the mobile menu, the shopping basket and the link of the website logo collapse and cannot be clicked on as in the attached video. I think also this is because WP ROCKET because when I turn off the Wp rocket the problem slove.
    Videos url: https://files.fm/u/mbta35qmyy

    #531640

    Luke Nielsen
    Keymaster

    Hello,

    1. The thing is that the issue happens on default themes as well, in this case, it’s difficult to catch the issue because it goes beyond the theme itself. The issue could be in the browser Safari or in the WP Rocket code, so I suggest you contact the WP Rocket support team so they can investigate their own code from the plugin and give you some solutions.

    2. Please update the access so I can check the settings of your site: https://prnt.sc/QZsyqblnzlTd

    Kind Regards

    #531642

    liorgab001
    Participant

    Password updated

    #531643

    liorgab001
    Participant

    And about the WP ROCKET problem I tryed to do it before u opened topic but I don’t have access to Wp rocket support and I wish you can try to help me to understand what the problem.

    #532044

    Luke Nielsen
    Keymaster

    Hello,

    1. Our support policy doesn’t cover this. We apologize for any inconvenience.

    2. For now I see that it works well, here is a video: https://take.ms/A7wx5

    Kind Regards

    #532047

    liorgab001
    Participant

    2. I attached video how thats happen. When moving between several pages it happens.

    #532267

    liorgab001
    Participant

    Here the video how that’s happen sometimes: https://streamable.com/548jje

    #532602

    Luke Nielsen
    Keymaster

    Hello,

    2. With the “Mobile DOM optimization (experimental)” option from Theme Settings(https://take.ms/U6Cv9) , you need to use the “Separate cache for mobile” option from WP Rocket: https://take.ms/gLJNH

    After that, clear all caches (browser/mobile/site/server) and recheck the issue.

    Kind Regards

    #532671

    liorgab001
    Participant

    Look, after I changed the settings: https://streamable.com/jxgiap

    #532797

    Luke Nielsen
    Keymaster

    Hello,

    Please check how it works with the default WooCommerce Storefront theme to understand if is it our theme issue or not.

    Looking forward to hearing back from you!

    Kind Regards.

    #533514

    liorgab001
    Participant

    i found the problem is because the “delay javascript execution” in wp rocket settings. I know there is an option to set Excluded JavaScript Files. Is there an option to set excluded on the Header widgets (the menu, the shopping cart and the website logo)?

    #533652

    Luke Nielsen
    Keymaster

    Hello,

    Please make sure that all exclusions list is defined there:

    jquery.min
    helpers.min.js
    clickOnScrollButton
    searchFullScreen
    menuOffsets
    menuDropdowns
    cartWidget
    mobileNavigation
    loginSidebar
    menuSetUp
    cart-fragments
    slick
    productImages
    cookie.min
    owl.carousel
    owlCarousel
    imagesLoaded

    https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/#Step_4

    Let me know the result.

    Kind Regards

    #534342

    liorgab001
    Participant

    Can you give me the header widgets codes?

    #534814

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the delay.

    The above list includes those files: https://take.ms/DDhaw

    Let me know if you have any additional questions.

    Kind Regards

Viewing 14 posts - 1 through 14 (of 14 total)