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White margin up to header after refreshing on IOS and header problem
- This topic has 13 replies, 2 voices, and was last updated 1 year, 1 month ago by
Luke Nielsen.
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January 18, 2024 at 3:09 pm #531197
liorgab001ParticipantI just make Renew to support for this problem so I wish to slove this problem asap.
1.After I swipe down to refresh the page sometimes a white margin remains as in the attached video, this only happens on IOS and the problem is with WP ROCKET because when I turned off the plugin the problem disappeared.
The problem also appear with other themes but I don’t have access to WP ROCKET support and I wish you can help me please.2.After moving between several pages in the mobile menu, the shopping basket and the link of the website logo collapse and cannot be clicked on as in the attached video. I think also this is because WP ROCKET because when I turn off the Wp rocket the problem slove.
Videos url: https://files.fm/u/mbta35qmyyJanuary 19, 2024 at 6:08 pm #531640
Luke NielsenKeymasterHello,
1. The thing is that the issue happens on default themes as well, in this case, it’s difficult to catch the issue because it goes beyond the theme itself. The issue could be in the browser Safari or in the WP Rocket code, so I suggest you contact the WP Rocket support team so they can investigate their own code from the plugin and give you some solutions.
2. Please update the access so I can check the settings of your site: https://prnt.sc/QZsyqblnzlTd
Kind Regards
January 19, 2024 at 6:11 pm #531642
liorgab001ParticipantPassword updated
January 19, 2024 at 6:12 pm #531643
liorgab001ParticipantAnd about the WP ROCKET problem I tryed to do it before u opened topic but I don’t have access to Wp rocket support and I wish you can try to help me to understand what the problem.
January 22, 2024 at 10:56 am #532044
Luke NielsenKeymasterHello,
1. Our support policy doesn’t cover this. We apologize for any inconvenience.
2. For now I see that it works well, here is a video: https://take.ms/A7wx5
Kind Regards
January 22, 2024 at 11:02 am #532047
liorgab001Participant2. I attached video how thats happen. When moving between several pages it happens.
January 22, 2024 at 4:30 pm #532267
liorgab001ParticipantHere the video how that’s happen sometimes: https://streamable.com/548jje
January 23, 2024 at 12:39 pm #532602
Luke NielsenKeymasterHello,
2. With the “Mobile DOM optimization (experimental)” option from Theme Settings(https://take.ms/U6Cv9) , you need to use the “Separate cache for mobile” option from WP Rocket: https://take.ms/gLJNH
After that, clear all caches (browser/mobile/site/server) and recheck the issue.
Kind Regards
January 23, 2024 at 2:35 pm #532671
liorgab001ParticipantLook, after I changed the settings: https://streamable.com/jxgiap
January 23, 2024 at 6:51 pm #532797
Luke NielsenKeymasterHello,
Please check how it works with the default WooCommerce Storefront theme to understand if is it our theme issue or not.
Looking forward to hearing back from you!
Kind Regards.
January 25, 2024 at 2:38 pm #533514
liorgab001Participanti found the problem is because the “delay javascript execution” in wp rocket settings. I know there is an option to set Excluded JavaScript Files. Is there an option to set excluded on the Header widgets (the menu, the shopping cart and the website logo)?
January 25, 2024 at 5:53 pm #533652
Luke NielsenKeymasterHello,
Please make sure that all exclusions list is defined there:
jquery.min helpers.min.js clickOnScrollButton searchFullScreen menuOffsets menuDropdowns cartWidget mobileNavigation loginSidebar menuSetUp cart-fragments slick productImages cookie.min owl.carousel owlCarousel imagesLoaded
https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/#Step_4
Let me know the result.
Kind Regards
January 29, 2024 at 1:34 am #534342
liorgab001ParticipantCan you give me the header widgets codes?
January 30, 2024 at 10:13 am #534814
Luke NielsenKeymasterHello,
Sorry for the delay.
The above list includes those files: https://take.ms/DDhaw
Let me know if you have any additional questions.
Kind Regards
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