Why The Icons Are Not Showing Up?

I’m trying to add a new Section using a prebuilt template [Information Box Carousel], but how come the Icons are not showing up? Also, how do I change the Font Family (title and text)?

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Any solution on this? I still can’t get the icons to show up (think Elementor Icons are fine though). Moderators please view the private content.

Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Ok, please check the Private content below. I hope you’re able to get it fixed for me. Please help to check my settings as well especially the Performance part.

Hello,

Have you looked into this yet? I’ve already sent the site admin access into the Private content above. The icons are still missing on my page.

I wonder why it took so long to fix the ‘Icons Not Showing’ issue on my website? Has someone looked into this yet? I’ve already sent the site admin access into the Private content above. The icons are still missing on my page.

Hello,

We are sorry for the delay. We have checked your site and found the cause of the issue.

It looks like your server blocks requests to load the SVG image with the help of the file_get_contents PHP function (https://prnt.sc/vfZ0Iv9f2rKT). You need to disable this restriction mechanism or consult with your Hosting Provider for help.

Best Regards

[Khai]

Hello,

I’ve managed to consult my Hosting Provider for help. The PHP Function “file_get_content” is already On and the icons are showing up now. Thanks for the help!

May I ask another question – How do I create a 3-column layout (refer to attached screenshot) without the Carousel display format on Mobile? I simply want to display everything in stack order.

Is there an Xtemos element for that?

• This reply was modified 1 year, 10 months ago by Khai.
• This reply was modified 1 year, 10 months ago by Khai.

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Hello,

You can find the option to set a custom width for every column on every device. Please check this manual: https://elementor.com/academy/how-to-make-a-responsive-page-on-wordpress-side-by-side-columns/

If you have any questions please feel free to contact us.

Best Regards

Actually my question is – how can I display the 3-column layout (refer to attached screenshot in previous post) in ‘Non-Carousel‘ format? Right now it’s showing the Carousel display format on Mobile. See attached screenshot to get what I mean.

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Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Best Regards

Hello Elise,

Actually I just want to display the 3-column layout (website URL in Private content) in stack order on mobile. See attached screenshot to get what I mean.

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Hello,

You have one column: https://gyazo.com/8bc8a5b97b0ddbe4cf13db1e97ba85af

You need to set 33% width for columns, remove Infobox carousel and insert the Infobox widget: https://gyazo.com/24301a10f341a94137320eb7f12a541a

Please check this manual: https://xtemos.com/docs-topic/elements-and-widgets/

If you have any questions please feel free to contact us.

Best Regards

[Author]

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