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Wishlist on mobile is not working
- This topic has 43 replies, 3 voices, and was last updated 3 years, 1 month ago by Artem Temos.
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November 30, 2021 at 6:17 pm #335928
itsterry0908ParticipantJust activated wp-optimize plugin and cleared the cache, now it seems no cache, please check again, thanks!
December 1, 2021 at 7:20 am #336019
Artem TemosKeymasterSorry, but we don’t know what kind of cache is still enabled on your website. To verify that it is a cache problem we performed the following test:
1. We change the position of the header logo and saved it https://gyazo.com/fb57246c112e5391eaa9952861d88788
2. But for not logged users it is still in the same position https://gyazo.com/16219f8b8e1e5d08120e84a00f6690a9
It means that the wishlist page comes from cache for all not logged-in customers.
December 1, 2021 at 7:40 am #336028
itsterry0908ParticipantHello,
Thanks for update, the only cache maybe come from Cloudflare, I have changed again, please see the screenshot. https://prnt.sc/217mo2v
Attachments:
You must be logged in to view attached files.December 1, 2021 at 10:20 am #336085
itsterry0908ParticipantHello,
Just uninstalled Redis on Cloudways server, please check it again if there is any other cache enabled.
If it is caused by cache plugin, and can not be solved, it`s ok, just want to let the website run normally as soon as possible.Attachments:
You must be logged in to view attached files.December 1, 2021 at 12:40 pm #336151
Artem TemosKeymasterHello,
Please, try the same algorithm proposed to test if the wishlist page is still in cache or not.
Kind Regards
December 1, 2021 at 1:15 pm #336179
itsterry0908Participantthanks for update, just disabled vanish function on Cloudways server, no cache enabled now, please check again.
December 1, 2021 at 4:48 pm #336258
itsterry0908ParticipantHello,
Please check in your end, the cache is enabled on Cloudways server now closed, and it works for non logged in user now. Please check again, I`m hurry to get website running now, hope you can understand.
December 1, 2021 at 7:12 pm #336266
itsterry0908ParticipantHello,
Please see the screenshot attached, my website is hosted on Cloudways server, have disabled Varnish, and also asked the server side, they told me no any other cache enabled, please check it as soon as possible! If it`s caused by the cache plugin or hosting server cache, just let me know!
Attachments:
You must be logged in to view attached files.December 2, 2021 at 6:12 am #336323
itsterry0908ParticipantHello,
I
m so disappointed with your late reply, I can
t bear the loss for losing customers, my website has not run normally for nearly 3 days, if it cant be solved, that
s be fine, I`m going to recover now.December 2, 2021 at 7:13 am #336364
Artem TemosKeymasterHello,
As we can see, the cache is now turned off and the Wishlist works correctly. Please, test it from your end.
Kind Regards
December 2, 2021 at 7:20 am #336368
itsterry0908ParticipantYes, I tried, how to do next? Can I recover the site now? is the issue caused by server cache?
December 2, 2021 at 7:24 am #336370
Artem TemosKeymasterYes, the issue is with your cache. You need to exclude the wishlist page from the cache. You need to contact your hosting provider for help on this matter.
December 2, 2021 at 7:31 am #336372
itsterry0908Participantthanks so much, finally find the issue, will contact for help.
December 2, 2021 at 7:44 am #336376
Artem TemosKeymasterWe are glad that you sorted it out. Let me know if you need any further assistance.
Have a nice day!
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