Home Forums WoodMart – Premium Template woomart shopping cart sidebar disappeared

This topic contains 17 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 1 month, 1 week ago.

Viewing 18 posts - 1 through 18 (of 18 total)
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  • #172805

    shuki
    Customer

    Hi, after update to Woodmart theme, the sidebar when adding product to shopping cart does no longer appear, only dark background…..

    Private Content Hidden
    #172832

    Hello,

    Please navigate to Woodmart > Header builder http://prntscr.com/iyd2pe

    Choose the proper header type (your current) http://prntscr.com/iyd333

    Set the same (Drop-down or Sidebar) format in the Shopping cart element in both Desktop view and mobile: http://prntscr.com/iyd3v3

    Best Regards

    #172892

    shuki
    Customer

    Hi,
    Let me make it more clear,
    I had this setup and running fine for the last 8 months.
    After last update its not showing anymore. this is configured as you can see,
    please try the link i sent and see what im talking about
    Thanks

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    #172953

    Hello,

    Please deactivate all the plugins not related to the theme and provide the site admin access to the private area we shall check.

    Best Regards

    #173135

    shuki
    Customer

    Hi, tried deactivating all none related plugins. same result
    (some plugins are required for proper shop functionality)
    see attached

    please provide IP address so i can whitelist you
    thanks

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    #173186

    Hello,

    Here is my IP 5.248.118.5

    Best Regards

    #173221

    shuki
    Customer

    added

    #173268

    Hello,

    I can not log in

    Best Regards

    #173754

    shuki
    Customer

    can you try this password

    Private Content Hidden
    #173800

    Hello,

    I need admin rights to enter the dashboard. I have got to My account page and I cannot check anything.

    Best Regards

    #173804

    shuki
    Customer

    sorry, try again now

    #173866

    Hello,

    You have 53 active plugins one of them could become incompatible with the theme.
    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated for us to check.

    Best Regards

    #173869

    shuki
    Customer

    as you can see, the same issue remains with only the 9 core plugins active
    you may test this yourself. deactivate all the rest
    i cannot leave it for you since we are developing in progress, be my guest and test it

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    #173879

    Hello,

    I have deactivated all the plugins, then I have activated plugins in Appearance > Install plugins and switched to the parent theme, it works https://gyazo.com/325b97bf39a165a19ecffba1085b0520

    Do the same and then activate one by one detecting what causes the problem, I switch to the child theme and activate the plugins as they were.

    Best Regards

    #174070

    shuki
    Customer

    i turns out this piece of code:
    <?php do_action( 'woodmart_before_wp_footer' ); ?>

    if missing in child theme footer.php file, created the issue.

    <div class="woodmart-close-side"></div>
    <?php do_action( 'woodmart_before_wp_footer' ); ?>
    <?php wp_footer(); ?>
    </body>
    </html>
    #174118

    Hello,

    So, have you solved the issue?

    Best Regards

    #174160

    shuki
    Customer

    yes, do you know why this happens ?

    #174207

    Hello,

    The plugins may conflict this part of the code.

    Best Regards

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