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Can't update the theme

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • February 21, 2020 at 2:27 pm #175147

    blerjangashi
    Participant

    Hi Xtemos Studio Team,

    I tried to update the theme but didn’t work!

    Getting this kind of error:

    PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    How can we fix this?

    Best Regards,
    AA

    February 21, 2020 at 2:38 pm #175148

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin and FTP access so we can check it?

    Thank you in advance

    February 21, 2020 at 3:04 pm #175151

    blerjangashi
    Participant

    In private content, you can find the admin access

    February 21, 2020 at 3:45 pm #175171

    Artem Temos
    Keymaster

    We need your FTP access as well.

    February 21, 2020 at 3:46 pm #175173

    blerjangashi
    Participant

    For sure find them at private section

    February 21, 2020 at 5:02 pm #175177

    Artem Temos
    Keymaster

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    February 21, 2020 at 5:50 pm #175196

    blerjangashi
    Participant

    Still same error PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    February 21, 2020 at 6:01 pm #175200

    blerjangashi
    Participant

    I tried to deactivate all plugins not related to the theme, still not working?

    February 22, 2020 at 5:44 am #175278

    Artem Temos
    Keymaster

    Strange, but in this case, try to update the theme manually. You need to download it from ThemeForest and replace your current folder. Follow our documentation https://xtemos.com/docs/woodmart/update-theme-2/

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Viewing 9 posts - 1 through 9 (of 9 total)