Error 520

This topic has 25 replies, 2 voices, and was last updated 4 years, 3 months ago by Artem Temos.

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August 14, 2020 at 8:58 am #218634

Krasi Aleksieva
Participant

Hi,

I updated Woodmart to it’s latest version, but now I see that I did it wrong – I didn’t read the instructions for that in Themeforest. I did it maybe a month ago when this update was released. There was no issue with the site until yesterday (Aug 12, 2020).
From yesterday I got this ERROR 520 message every time when I try do do changes in my site’s admin. After refresh the error message disappears and I can proceed with editing my website content. But after another refresh I got that error message again.
I contacted my hosting provider. They said that Woodmart theme is causing that error. They disabled all plugins and after that all the content from my site disappeared from front end. I no longer see my site. I can not activate the plugins again because I get different error for that. There is only a small part of the header and when I hover the Categories menu in the drop down i see following message: There is a critical error on the website.
Now I’m trying to use my back up to restore the site. I hope it will work.

Can you please help me on how to fix that ERROR 520?
Thanks.

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August 14, 2020 at 9:10 am #218641

Artem Temos
Keymaster

Hello,

Could you please provide us your admin and FTP access so we can check it?

Thank you in advance

August 14, 2020 at 9:12 am #218648

Krasi Aleksieva
Participant

I am using Bluehost for my hosting. Do you need to log in there?

August 14, 2020 at 9:13 am #218650

Krasi Aleksieva
Participant

After I restore the content I can disable Under construction mode if you need to investigate the problem.

August 14, 2020 at 9:19 am #218652

Krasi Aleksieva
Participant

Please see the private content area

August 14, 2020 at 9:41 am #218654

Artem Temos
Keymaster

We need your WordPress dashboard and server FTP access, not your Bluehost account. Otherwise, we are not able to check what is wrong.
Also, clarify the error that appears when 520 status is written. You can ask your hosting provider if you don’t know where to get it.

August 14, 2020 at 11:37 am #218688

Krasi Aleksieva
Participant

Hi again,

please see the Private content area.

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August 14, 2020 at 11:52 am #218696

Artem Temos
Keymaster

We can’t connect your host using this FTP http://prntscr.com/tzjfs1

August 14, 2020 at 11:57 am #218697

Krasi Aleksieva
Participant

see Private content

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August 14, 2020 at 12:03 pm #218703

Artem Temos
Keymaster

Still same problem https://gyazo.com/02bc86bc5e6c4816d405d0d981dad1a7

August 14, 2020 at 12:11 pm #218710

Krasi Aleksieva
Participant

I contacted my host. They said to update the Time out in Filezilla and Try to connect
https://forum.filezilla-project.org/viewtopic.php?t=40465#p145426

August 14, 2020 at 12:24 pm #218711

Artem Temos
Keymaster

We tried this solution and still can’t connect https://prnt.sc/tzk1z0

August 14, 2020 at 12:48 pm #218721

Krasi Aleksieva
Participant

new info

August 14, 2020 at 12:48 pm #218722

Krasi Aleksieva
Participant

new info in private area

August 14, 2020 at 12:51 pm #218724

Artem Temos
Keymaster

Now we connected but there are no files https://prnt.sc/tzkldn

August 14, 2020 at 1:12 pm #218733

Krasi Aleksieva
Participant

It might be caching the issue. My hosting said that there are files in File Manager. Could you please try to re-connect FileZilla and check?

August 14, 2020 at 1:48 pm #218742

Artem Temos
Keymaster

No, it still doesn’t work and we don’t see any files

August 14, 2020 at 1:54 pm #218746

Krasi Aleksieva
Participant

Is it possible that the reason is because my site is broken? Can you please check again after I restore it?

August 14, 2020 at 2:07 pm #218748

Artem Temos
Keymaster

No, it is not related. But anyway, if you can restore it then go ahead and we check the WordPress dashboard first.

August 14, 2020 at 2:24 pm #218756

Krasi Aleksieva
Participant

Yes please check first the Dashboard.
I have a staging site too, that is currently disabled. I’m not sure if that matters, but anyways. I’ll let you know if I manage to restore the main site.

August 14, 2020 at 2:29 pm #218761

Artem Temos
Keymaster

We are not able to login with provided password now 🙂 https://gyazo.com/8ed9b9dce5a02746cd04bfab7ba68ce6

August 14, 2020 at 2:30 pm #218762

Artem Temos
Keymaster

Also, please, ask your hosting to check error logs as we asked you initially. We need to understand what PHP error in our theme causes this problem.

August 14, 2020 at 3:39 pm #218768

Krasi Aleksieva
Participant

see info in private area

August 15, 2020 at 7:18 am #218863

Artem Temos
Keymaster

But if it is because of SSL problem with Cloudflare then it is not related to our theme. Could you please clarify this?

August 17, 2020 at 11:48 am #219246

Krasi Aleksieva
Participant

Hi,

Sorry about the delayed answer but it took time to restore the site from a back up. It looks like everything is working fine now. The error was cleared – it seemed like it was a cache error or at least my support team of my hosting said so. So I consider this problem as solved.

I was just wondering about the upgrade to WoodMart 5.0. theme. Currently I’m using woodmart 5.1. I just clicked “Update” button. I didn’t make any of the steps described in the docs here: https://xtemos.com/docs/woodmart/faq-guides/4-x-5-0-elementor-migration-guide/ and https://xtemos.com/docs/woodmart/update-theme-2/. Despite that the theme is working fine.
Should I worry about any hidden issues?

Thanks.

August 17, 2020 at 11:49 am #219248

Artem Temos
Keymaster

Hello,

If you don’t see any visible problems on your website then the theme is updated without problems.
Contact us if you will have any questions.

Kind Regards
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