Error 520

Hi,

I updated Woodmart to it’s latest version, but now I see that I did it wrong – I didn’t read the instructions for that in Themeforest. I did it maybe a month ago when this update was released. There was no issue with the site until yesterday (Aug 12, 2020).
From yesterday I got this ERROR 520 message every time when I try do do changes in my site’s admin. After refresh the error message disappears and I can proceed with editing my website content. But after another refresh I got that error message again.
I contacted my hosting provider. They said that Woodmart theme is causing that error. They disabled all plugins and after that all the content from my site disappeared from front end. I no longer see my site. I can not activate the plugins again because I get different error for that. There is only a small part of the header and when I hover the Categories menu in the drop down i see following message: There is a critical error on the website.
Now I’m trying to use my back up to restore the site. I hope it will work.

Can you please help me on how to fix that ERROR 520?
Thanks.

Attachments:

You must be logged in to view attached files.

Hello,

Could you please provide us your admin and FTP access so we can check it?

Thank you in advance

I am using Bluehost for my hosting. Do you need to log in there?

After I restore the content I can disable Under construction mode if you need to investigate the problem.

Please see the private content area

We need your WordPress dashboard and server FTP access, not your Bluehost account. Otherwise, we are not able to check what is wrong.
Also, clarify the error that appears when 520 status is written. You can ask your hosting provider if you don’t know where to get it.

Hi again,

please see the Private content area.

Attachments:

You must be logged in to view attached files.

We can’t connect your host using this FTP http://prntscr.com/tzjfs1

see Private content

Attachments:

You must be logged in to view attached files.

Still same problem https://gyazo.com/02bc86bc5e6c4816d405d0d981dad1a7

I contacted my host. They said to update the Time out in Filezilla and Try to connect
https://forum.filezilla-project.org/viewtopic.php?t=40465#p145426

We tried this solution and still can’t connect https://prnt.sc/tzk1z0

new info

new info in private area

Now we connected but there are no files https://prnt.sc/tzkldn

It might be caching the issue. My hosting said that there are files in File Manager. Could you please try to re-connect FileZilla and check?

No, it still doesn’t work and we don’t see any files

Is it possible that the reason is because my site is broken? Can you please check again after I restore it?

No, it is not related. But anyway, if you can restore it then go ahead and we check the WordPress dashboard first.

Yes please check first the Dashboard.
I have a staging site too, that is currently disabled. I’m not sure if that matters, but anyways. I’ll let you know if I manage to restore the main site.

We are not able to login with provided password now 🙂 https://gyazo.com/8ed9b9dce5a02746cd04bfab7ba68ce6

Also, please, ask your hosting to check error logs as we asked you initially. We need to understand what PHP error in our theme causes this problem.

see info in private area

But if it is because of SSL problem with Cloudflare then it is not related to our theme. Could you please clarify this?

Hi,

Sorry about the delayed answer but it took time to restore the site from a back up. It looks like everything is working fine now. The error was cleared – it seemed like it was a cache error or at least my support team of my hosting said so. So I consider this problem as solved.

I was just wondering about the upgrade to WoodMart 5.0. theme. Currently I’m using woodmart 5.1. I just clicked “Update” button. I didn’t make any of the steps described in the docs here: https://xtemos.com/docs/woodmart/faq-guides/4-x-5-0-elementor-migration-guide/ and https://xtemos.com/docs/woodmart/update-theme-2/. Despite that the theme is working fine.
Should I worry about any hidden issues?

Thanks.

Hello,

If you don’t see any visible problems on your website then the theme is updated without problems.
Contact us if you will have any questions.

Kind Regards

[Author]

Posts