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Unable to update theme

Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • December 10, 2021 at 2:17 pm #338545

    rafamalk
    Participant

    Hello

    When I try to update Woodmart 4.2.2. to 6.2.4 there is an error:

    Wystąpił błąd przy aktualizacji Woodmart: Paczka nie mogła zostać zainstalowana. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Could you check why?

    December 10, 2021 at 11:22 pm #338635

    Elise Noromit
    Member

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    Please check these manuals before updating: https://xtemos.com/docs/woodmart/faq-guides/4-x-5-0-elementor-migration-guide/ and https://xtemos.com/docs/woodmart/faq-guides/woodmart-update-6-0-explained/

    Best Regards

    January 3, 2022 at 9:29 am #343132

    rafamalk
    Participant

    Hello

    I manually updated theme as you wrote but since then my site has some technical issues.

    It;s “E_COMPILE_ERROR” with different plugins (e.g. Contact Form, WooCommerce, WP Desk, WP All Import and others).

    I find out that it could be theme error. Could you help me with that?

    January 3, 2022 at 12:27 pm #343164

    Elise Noromit
    Member

    Hello,

    Please, confirm the permission for plugins deactivation. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    January 4, 2022 at 7:48 am #343314

    rafamalk
    Participant

    I’have just fully backup site. Yes, you can do whatever you need.

    January 4, 2022 at 1:59 pm #343368

    Elise Noromit
    Member

    Hello,

    Please disable all the plugins not related to the theme, I try to enter any tab in the dashboard but I cannot it loads and nothing happens.

    Best Regards

    January 4, 2022 at 2:23 pm #343373

    rafamalk
    Participant

    Please, try again now.

    January 5, 2022 at 12:34 am #343444

    Elise Noromit
    Member

    Hello,

    Your theme has been updated now: https://gyazo.com/1995d56c16d58812a2c89907e4f7fdae

    Please update the plugins.

    Best Regards

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Viewing 8 posts - 1 through 8 (of 8 total)