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Theme installation failed.

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  • December 20, 2024 at 2:06 am #624064

    mahdyadel21
    Participant

    when i upload the zip file
    and wait couple of minute
    and installing process is running
    finally i face a problem and get a msg : Theme installation failed.

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    December 20, 2024 at 10:31 am #624131

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.
    2. Go to Dashboard -> Updates and click on Check Again.
    3. Activate the theme with your purchase code again.
    4. Go to Dashboard -> Updates and click on Check Again.
    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If the issue remains, make the full backup of your site and update via FTP
    https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, then provide admin panel login and ftp details i will update the theme on your site.

    Best Regards.

    December 21, 2024 at 1:13 am #624316

    mahdyadel21
    Participant

    there is no WoodMart in my Dashboard

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Viewing 3 posts - 1 through 3 (of 3 total)